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A
acquaformosa
Known Participant
March 12, 2012
Question

Methods for sending Online Help URL/Link to users

  • March 12, 2012
  • 1 reply
  • 1369 views

Like a lot of people (and due to frames), when I send a URL to a user that points to a specific topic, I will:

  • Right-click the main content screen and select Properties.
  • Copy the URL details on to my clipboard.
  • Paste into an email note (if communicating via email)

The problem with my AIR-compiled WebHelp is that the TOC disappears unless I append a hash/number sign to the front portion of the topic filename (e.g. #topic.htm) up in the address bar of the browser.

My question:

Because I'm getting complaints from the support group about these extra manual steps that only take a few seconds to do, is there another more elegant (and quicker) way to do this that I'm unaware of?  I was even thinking of adding some sort of link on every page (in the header maybe) that says "Send this link . . ." but don't know how to autopopulate the complete URL path with the "#" since it would only seem to eliminate part of the "problem" (not necessarily a problem to me, of course).

Cheers,

    This topic has been closed for replies.

    1 reply

    Willam van Weelden
    Willam van Weelden
    Inspiring
    March 13, 2012

    Hi,

    I've had the exact same problem and I created a small script that returns the full CSH url of a topic in WebHelp and Browser Based AIR help. See http://www.wvanweelden.eu/robohelp/get_csh_url_in_output for the script.

    You can add a link to a header or footer to send/popup the url. Example: <a href="javascript:alert('URL of topic: '+CSHURL())">URL of this topic</a>

    Greet,

    Willam

    A
    acquaformosaAuthor
    Known Participant
    March 13, 2012

    This looks promising, William.

    Regarding the code on your website, do I insert that snippet anywhere in particular? 

    For example, I assume I'm putting it into the Master Page of my project. I realize the link in this thread does into a Header or Footer, but the larger piece of code?  In the body? Before the body tag(s)?

    Initially, I just placed this one line of code into the header of my Master Page, but a mouse click doesn't do anything so I assume I need the rest of the bits from the larger snippet?

    A
    acquaformosaAuthor
    Known Participant
    March 13, 2012

    I'm afraid I get errors ("Object expected"/Line: 1/Char: 1/Code: 0) so maybe this won't work for me.

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