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TXTechWriter
TXTechWriter
Inspiring
June 25, 2015
Answered

Missing links in RH 2015

  • June 25, 2015
  • 2 replies
  • 2034 views

I just upgraded to RH 2015 and about half of my links are not working. I tried reimporting the document, but that didn't fix anything.

    This topic has been closed for replies.
    Correct answer TXTechWriter

    Sorry we could not share our proprietary documents. The answer is to fix the links in RH. Not sure what Word is doing but something is lost in the importing process.

    2 replies

    TXTechWriter
    TXTechWriterAuthorCorrect answer
    Inspiring
    September 21, 2016

    Sorry we could not share our proprietary documents. The answer is to fix the links in RH. Not sure what Word is doing but something is lost in the importing process.

    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    June 26, 2015

    Links to what? Other parts of the document, external websites?

    Where are they not working? All outputs or a specific output?

    Have you tried copying your backup of the previous version and upgrading again?

    See www.grainge.org for RoboHelp and Authoring tips

    @petergrainge

    Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.
    TXTechWriter
    TXTechWriterAuthor
    Inspiring
    June 26, 2015

    All of the links go to somewhere else in the document. I have re-imported the document and reimported the help file. Same result. Links still have the blue underlined text, but no links associated with it. I reported it as a bug to Adobe.

    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    June 27, 2015

    If someone can send me a document that has this problem, I will take a look

    and escalate it to Adobe if I cannot find the cause.

    The alternative is for you to go direct and report a bug.


    @Maryjo My surname is not Snowden.

    Can you not replace the text with something like this...

    This is some sample text. This is some sample text. This is some sample text. This is some sample text. This is some sample text. This is some sample text. This is some sample text. This is some sample text. This is some sample text. This is some sample text. This is some sample text.

    ... leaving a single word from the original either side of any link?

    Can you create a document that when imported into a sample project has the same problem?

    Does the problem occur if you import your document into a new project or into one of the sample projects? Click Open on the RoboHelp Starter page and then click Samples in the ribbon on the left.

    If no one can send me a document, then I cannot help further and the matter will have to go direct to Adobe Tech Support who, as I have already indicated, will almost certainly need a document sent to them.

    In Word 2013 what are the exact steps you take to create these links?

    See www.grainge.org for RoboHelp and Authoring tips

    @petergrainge

    Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.
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