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TXTechWriter
TXTechWriter
Inspiring
June 25, 2015
Answered

Missing links in RH 2015

  • June 25, 2015
  • 2 replies
  • 2034 views

I just upgraded to RH 2015 and about half of my links are not working. I tried reimporting the document, but that didn't fix anything.

    This topic has been closed for replies.
    Correct answer TXTechWriter

    Sorry we could not share our proprietary documents. The answer is to fix the links in RH. Not sure what Word is doing but something is lost in the importing process.

    2 replies

    TXTechWriter
    TXTechWriterAuthorCorrect answer
    Inspiring
    September 21, 2016

    Sorry we could not share our proprietary documents. The answer is to fix the links in RH. Not sure what Word is doing but something is lost in the importing process.

    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    June 26, 2015

    Links to what? Other parts of the document, external websites?

    Where are they not working? All outputs or a specific output?

    Have you tried copying your backup of the previous version and upgrading again?

    See www.grainge.org for RoboHelp and Authoring tips

    @petergrainge

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    TXTechWriter
    TXTechWriterAuthor
    Inspiring
    June 26, 2015

    All of the links go to somewhere else in the document. I have re-imported the document and reimported the help file. Same result. Links still have the blue underlined text, but no links associated with it. I reported it as a bug to Adobe.

    P
    Adobe Employee
    Playful_work1549
    Adobe Employee
    July 20, 2015

    I cannot share proprietary documents with anyone outside of my company. This is a bug and the behavior is consistent whether I create the links in Word and import the file or create the links in RH. I have tried importing different documents and different help files. After a few saves, the links fail again in the same place.


    Hi,

    Since the document is proprietary we would suggest you to garble the document (via find dialog, replace most used characters with "x" so that nothing is decipherable).

    That document (with the steps to re-pro the issue) can be attached here or do mail it to us.

    Regards,

    Amit (amagarwa at adobe dot com)

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