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TXTechWriter
TXTechWriter
Inspiring
June 25, 2015
Answered

Missing links in RH 2015

  • June 25, 2015
  • 2 replies
  • 2034 views

I just upgraded to RH 2015 and about half of my links are not working. I tried reimporting the document, but that didn't fix anything.

    This topic has been closed for replies.
    Correct answer TXTechWriter

    Sorry we could not share our proprietary documents. The answer is to fix the links in RH. Not sure what Word is doing but something is lost in the importing process.

    2 replies

    TXTechWriter
    TXTechWriterAuthorCorrect answer
    Inspiring
    September 21, 2016

    Sorry we could not share our proprietary documents. The answer is to fix the links in RH. Not sure what Word is doing but something is lost in the importing process.

    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    June 26, 2015

    Links to what? Other parts of the document, external websites?

    Where are they not working? All outputs or a specific output?

    Have you tried copying your backup of the previous version and upgrading again?

    See www.grainge.org for RoboHelp and Authoring tips

    @petergrainge

    Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.
    TXTechWriter
    TXTechWriterAuthor
    Inspiring
    June 26, 2015

    All of the links go to somewhere else in the document. I have re-imported the document and reimported the help file. Same result. Links still have the blue underlined text, but no links associated with it. I reported it as a bug to Adobe.

    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    July 30, 2015

    To be honest, we have been slammed at work. And the original document is over 200 pages. Not easy to figure out where the links are going bad. And redacting the document would take way too much time. I fixed the links in RoboHelp and they have been fine since. The problem is when the document is initially imported. And like I said, I cannot release proprietary documents, no matter to whom. My colleague was able to create a test doc. It fails the same way. I would be happy to upload it for you.


    Please send it as instructed at Questions and Feedback

    See www.grainge.org for RoboHelp and Authoring tips

    @petergrainge

    Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.
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