A

Anonymous

Answered

More "Parameter is incorrect"

Forum|Forum|17 years ago
March 2, 2009
15 replies
4867 views

I have used RoboHelp for years and never had to bother with printed documentation. So this is something new for me, but I whenever I try it I get "The parameter is incorrect" error message, click OK, the program dies. I have looked at all the information in these pages and tried any cure that made sense with no success at all. I have tried using a very basic project containing just a couple of simple topics but any project I try and the program crashes. I've also tried juggling the layout properties but nothing makes and difference. I suspect the cause maybe something external to RH. I have Word (Office) 2007 installed and it appears that RH 'knows' where the winword executable is so I have run out of ideas. Does anyone have a suggestion that I can try to get passed this?

Documentation

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Correct answer

It's not ideal I know and I also really hate not having a 'proper' answer but in the future I will only be using RH to produce JavaHelp. The organisation I now work for (took us over) uses 'Author It' so I basically only need the printed documentation output to do a 'one-time' conversion and switching to another login just to do that is acceptable.

Thank you very much for the time you put in to helping me resolve the issue but I think it can now be closed.

Cheers,
Brian

I

Izamal1

Participating Frequently

Back to Peter's suggestion, creating a new layout.

Did that this morning. Much to my surprise, the act of creating a new layout ALSO removed the "incorrect parameter" message, so now I can access the Printed Documentation stock layout. No idea why... but what works works.

Thanks again, Peter.

Peter Grainge

Community Expert

Have you tried creating a new layout? Don't duplicate the existing one.

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Izamal1

Participating Frequently

Thanks again. Right now, heading into a 3rd hour on a 30 min task, I'll manually correct the .doc version, and play later with RoboHelp when I can. I'll report back if creating a new layout does it, but not today. (I'm copy topics that did not show up in the printed documentation from the .htm files. Will then have to change the hyperlinks in the .doc version to bookmarks, since the hyperlinks are pointing to the .htm files (!).
None of this ever happened to me before. About now is my 1 yr anniversary working off and on in RH 6.

Oh, some humor, I started looking at RH 8, but when I was told to view the TOC pod... I love that RH's Help usues terminology that assumes you know part of the answer to begin with. It took a few minutes to discover what a "pod" is in RH 7 and RH 8. Back now to clean up my .doc version.

I

Izamal1

Participating Frequently

Thanks for such a rapid reply.

I'd already tried, per your Snippet, Doug Wood's suggestion of deleting the *.pss file. Still had/have same trouble. I cannot go into the properties used to generate printed documentation. The error message is very persistent.

(Incidentally, what a fantastic resource your website is, Peter.)

Peter Grainge

Community Expert

See Snippet 73 on my site.

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Izamal1

Participating Frequently

Am having the "Parameter is incorrect" msg displaying when I try to open or try to right click on Printed Documentation. This is in RH 6. (I have RH6 Build 099 and RH8 installed on different drives on my work-supplied computer. OS is XP SP2. Have Office 2003. All files I'm working with are on my harddrive, not the intranet.)

This is the first I've seen this problem, have been producing .doc versions (and useless pdf versions), cleaning them up manually, and then (outside of RH) generating a pdf from the cleaned up .doc. (It is the first time I've tried to generate printed docs from RH6 since installing RH8. The print request is supposed to be a fast response type job, so I haven't gone through the agony of updating the help file to RH8, even though it's a small project, since there are many graphics that I'd have to re-enter.)

I cannot clear the "P is i" msg in RH. Have to end program through Task Master.

I can print the doc (doc and pdf) despite the error msg, but I cannot go in and check/reset settings for the docs.

Any suggestions would be appreciated (except to use Flare, not my boss' flavor).

Peter Grainge

Community Expert

I hate that solution because as you will have discovered, all your software settings are now lost, not just RH.

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A

Anonymous

Correct answer

It's not ideal I know and I also really hate not having a 'proper' answer but in the future I will only be using RH to produce JavaHelp. The organisation I now work for (took us over) uses 'Author It' so I basically only need the printed documentation output to do a 'one-time' conversion and switching to another login just to do that is acceptable.

Thank you very much for the time you put in to helping me resolve the issue but I think it can now be closed.

Cheers,
Brian

A

Anonymous

On the advice of Annie from Adobe support I tried a brand new login with admin rights and having enabled all macros etc, I was able to generate a printed output. Armed with the fact that it would work I looked for whatever it is in my account/login that caused it to fail. Completely without successs.

However, I now have a way to get what I need, so thank you everyone for your help but I'm not going to waste any more time on this.

Cheers,
Brian.

Peter Grainge

Community Expert

The Customer Care sample project very definitely has printed document layouts under Single Source Layouts.

There has to be something wrong with your environment as I run it on six machines without any crashing, or at least very rarely. Stick with us and we should be able to identify the issue.

What virus checker do you use?

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Anonymous

Thank you for your continued support.

I only have Office 2007, never used any other version on this (relatively) new PC. I use AVG 7.5 anti-virus but I turned it off completely as part of my tests. If you think it's worth doing I suppose I could remove it completely and try.

There are UK and US printed document layouts for the Customer Care sample and they both crash the program.

Brian.

RoboColum_n_

Legend

Hang in there mrcrispin_too. There are thousands of happy users generating printed documentation so the fault should be solvable. Office 2007 is supported by RH7 and above so you have no issue there. Don't suppose you have side by side Office installs (e.g. 2003 and 2007)?

Peter Grainge

Community Expert

Open one of the sample projects. Use one of the existing print layouts without changing any settings.

Still crashing?

If yes, where is normal.dot located?

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Anonymous

There are no existing printed document layouts, never used the option until this weekend. I just use the defaults and switch from .pdf to .doc, though I have tried fiddling with other settings to no effect. I get the problem if I simply use 'New', give the project a name like 'test' and without doing any editing of any sort immediately use 'Printed Document'. The program dies everytime.

The 'normal.dotm' file is in "C:\Users\BPalmer\AppData\Roaming\Microsoft\Templates" along with a collection of .dot files clearly placed there by RH.

I took a look at the Vista event log but the only thing gleaned from that is that the failure relates to the 'ntdll.dll module'. I opened an 'event' with Adobe Support and yesterday and today added the full event report to that but so far I've had nothing from them.

Any chance that RH doesn't support Office (Word) 2007? Didn't think to check the knowledge base for that simple fact.

It would help a lot if I knew which flamin' parameter was incorrect, as an error message it's worse than useless.

All versions of RH have been pretty unstable and I've put up with a lot of crashing since version 9 and have learnt how to avoid most, but this is getting close to being the last straw.

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