Multiple Versions of Robohelp and Problems

Forum|Forum|14 years ago
December 16, 2011
1 reply
1701 views

We are running Robohelp 7 and Robohelp 9 on all of our PCs and having problems with crashes, builds and just strange lockup stuff. Are there any known issues with running multiple builds of Robohelp on the same machine? In our case, we have projects that include hundreds of files, and to make a minor edit it doesn't make sense to convert the entire project to Robo9, so we open in 7 and make the change and do the builds. Any help would be greatly appreciated.

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Jeff_Coatsworth

Community Expert

Captiv8r (Rick) has reported using multiple versions of RH on his machines. The main warning is that Acrobat doesn't play nice when multiple copies are installed on the same machine.

Where are these projects located? Are you using some form of source control?

P

Patrick McNaAuthor

Participating Frequently

Thanks for the reply Jeff. All of our project files are located on an SBS 2008 64 bit server. We are accessing the files via LAN from XP 32 bit and windows 7 64 bit machines. The problem doesn't seem to be isloated to the workstation OS. After speaking with Adobe support (yes we have paid support and they weren't much help) we are now copying files from the server to local drives and accessing the projects that way, but the problems are still occurring.

I am actually in the process of virtualizing "clean machines" that I can use to run Robo7 and Robo9 on separate virtual PCs. I was just wondering if i'm wasting my time or if there are known issues with the two builds playing together nicely. it sounds like their are issues when both versions are installed on the same machine.

Peter Grainge

Community Expert

Well if anyone knows of a way to check the integrity of a Robo project then i'd love to have that info. We basically have 5 users that could potentially access a project at any time. Normally we do the "shout across the office" thing also to keep from having any problems. I'm thinking SVN is probably my best bet for source control because copying projects up and down isn't a long term solution for 5 people. I appreciate your info and time Jeff.

There are no integrity checking tools.

I have 7, 8 and 9 on more than one machine and they all work fine. You cannot have more than one version of Adobe Acrobat on a machine but all the version of RoboHelp play nicely with Acrobat.

As Jeff has identified, you issues are to do with running RoboHelp projects from a network drive, it's a big No No.

I don't use source control but this link has a couple of articles on the subject. http://www.adobe.com/devnet/robohelp.html

I understand why you are not upgrading some projects but I would take a copy of one at least to upgrade it and check it out.

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

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