/t5/robohelp-discussions/mystery-error-message/td-p/394336Aug 08, 2007
Aug 08, 2007
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An error message about a missing help file (Can't find help
file L:\SBS\Mirhelp.hlp) appears when my users first open help by
either pressing F1 or clicking the Help icon in the programs. If
they try again, help opens with no problems. This only happens with
new users doing the first install of our products. There has been
no change in how I do the help files so this is a real mystery.
There have been no problems with the compile.
/t5/robohelp-discussions/mystery-error-message/m-p/394337#M16680Aug 08, 2007
Aug 08, 2007
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Hi mjp 321
As the message is referencing drive letter L, I'm guessing
that at some point the help file was placed on a network? If so,
I'm further speculating that you may have a hidden file with a .GID
extension lurking about. Maybe perform a search and destroy of any
.GID files you find.