Nav pane displaying empty

Forum|Forum|12 years ago
October 7, 2013
2 replies
2107 views

Our testers have just informed me that the navigation pane appears empty in my latest help project when viewed in IE 8, 9 and Firefox 17.

This is the first time my help has been built into the product since I upgraded to RH10 so I've been assuming it has something to do with that but I can't find any info on this particular issue so I'm not so sure. Nothing else has changed since my last version other than simple content changes.

My window settings are shown below.

I'm hoping this is something really basic. Can anyone help?

WebHelp

This topic has been closed for replies.

Flaven

Inspiring

This is occuring to me with Windows 8.1 -- is that your version?

Jeff_Coatsworth

Community Expert

You’re probably running IE11 – there are issues with IE10 & 11 with enhanced security disabling JavaScript – which WebHelp needs to run properly.

Flaven

Inspiring

Yes, but that was not an issue with IE10 and Windows 8. If it was in your esperience with Windows 8 and IE10, it is exaggerated with Windows 8.1 (RTM) and IE11.

A

AuthorgirlAuthor

Inspiring

I've just discovered that I had submitted an earlier version of help since the upgrade and that was fine. So it's definitely nothing to do with the upgrade to RH10.

It may be a dev issue but I want to rule out anything RH-based before I tell them that.

Jeff_Coatsworth

Community Expert

I'd be checking to see if your browser security hasn't been changed - you may need to ensure that JavaScript is enabled and add the location of your help files as a "Trusted Location" or on a "Safe" list of places. There's definitely an issue with the latest builds of Chrome busting WebHelp (see this thread - http://forums.adobe.com/message/5741382#5741382).

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