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A
Authorgirl
Inspiring
October 7, 2013
Question

Nav pane displaying empty

  • October 7, 2013
  • 2 replies
  • 2107 views

Our testers have just informed me that  the navigation pane appears empty in my latest help project when viewed in IE 8, 9 and Firefox 17.

This is the first time my help has been built into the product since I upgraded to RH10 so I've been assuming it has something to do with that but I can't find any info on this particular issue so I'm not so sure. Nothing else has changed since my last version other than simple content changes.

My window settings are shown below.

I'm hoping this is something really basic. Can anyone help?

This topic has been closed for replies.

2 replies

Flaven
Flaven
Inspiring
November 4, 2013

This is occuring to me with Windows 8.1 -- is that your version?

Jeff_Coatsworth
Community Expert
Jeff_CoatsworthCommunity Expert
Community Expert
November 4, 2013

You’re probably running IE11 – there are issues with IE10 & 11 with enhanced security disabling JavaScript – which WebHelp needs to run properly.

Flaven
Flaven
Inspiring
November 4, 2013

Yes, but that was not an issue with IE10 and Windows 8. If it was in your esperience with Windows 8 and IE10, it is exaggerated with Windows 8.1 (RTM) and IE11.

A
AuthorgirlAuthor
Inspiring
October 7, 2013

I've just discovered that I had submitted an earlier version of help since the upgrade and that was fine. So it's definitely nothing to do with the upgrade to RH10.

It may be a dev issue but I want to rule out anything RH-based before I tell them that.

johndaigle
johndaigle
Legend
October 7, 2013

Hi, Authorgirl

In addition to what Jeff mentioned regarding Chrome, I notice your screenshot of the Window Properties definition is actually for Microsoft HTML Help, not WebHelp.

Here is what the WebHelp Window properties dialog looks like:

Then, to "activate" your navigation panel items, you would be sure to tick off these items in the WebHelp Settings Dialog under Navigation:

There may be other issues, but I would take a look at these first. Then let us know.

Thanks

John Daigle

Adobe Certified RoboHelp and Captivate Instructor

Evergreen, Colorado

www.showmethedemo.com

John DaigleAdobe Certified RoboHelp and Captivate InstructorNewport, Oregon
Jeff_Coatsworth
Community Expert
Jeff_CoatsworthCommunity Expert
Community Expert
October 7, 2013

@John – missed that – d’oh!

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