A

Anonymous

Question

New install of RoboHelp 8 crashes repeatedly

Forum|Forum|16 years ago
October 7, 2009
3 replies
2493 views

Hi,

We've recently purchased the Adobe Tech Comm Suite 2, which is upgrading us from RH 7 to RH 8. Unfortunately, at the same time we have undergone a computer and network migration as a result of being acquired by a new company.

RoboHelp 8 is working *somewhat* on my computer, which has 2 GB RAM and an Intel duo-core processor T7300 @ 2.00GHz. When I open a project, RH crashes when I first select a topic to open, and I click "Don't send error report". RH stays open, though, and then I can open other topics and it seems to be ok.

The other writer cannot run RH 8 without immediately crashing upon opening a topic in a converted project (she was able to convert a project after renaming the .htt files and recreating the master page). The other computer has 2.00 GB RAM, and is an Intel T2500 processor2@ 2.00GHz.

We are both running Windows XP service pack 3.

We've gone through nearly everything (except reinstalling XP or reformatting the hard drive) in the tech note Adobe has about this: http://go.adobe.com/kb/ts_kb404181_en_us

Is there anything else we should try or look at? Anyone else experience trouble like this with RH 8?

Thanks for any info.

Debbie McDermott

HTML

This topic has been closed for replies.

L

Lina_ann

Known Participant

Yes, I too have encountered RH 8 crashing suddenly and I have lost some of my work as a result. So I make sure I keep saving my stuff every 5mins just incase.

-Lina

A

Anonymous

Yes!

I've experienced the same since upgrading to RH8, and no one has been able to come up with a solution. Some days, I experience as many as 20-25 crashes before the program stabilizes "somewhat." Often I have to restart my computer before anything will work.

Helen Schmidling

Jeff_Coatsworth

Community Expert

Are your projects on a local or network drive? Are you using any form of source control? There may be something related to these answers.

A

Anonymous

Hi,

The projects are on a local disk, and no source control has been used.

They are newly converted from RH 7, which required some trial-and-error to get to work. We ended up needing to remove the .htt files, then create a new master page after the project was open.

We do still see a problem with the master page, in that when you display a topic in view mode, the header is duplicated. However, we can't get the project to function long enough to fix that.

The program seems to be more stable when the rest of the Tech Comm suite is uninstalled and only RH 8 is running.

Debbie

Peter Grainge

Community Expert

The sample project works, but in the process of testing that, I found that the other project is working fine now, too.

Maybe this is a new wrinkle: I am now working at home, accessing my work network via a VPN connection and I have direct access to the Internet. The RoboHelp project is working fine.

Is RH8 trying to do hit the Internet for something as it runs???

I wonder if it is being impeded over the company network.

- Debbie

DEBBIE

Have you tried renaming the CPD file and reopening the project?

You have confirmed that your project is on your local drive. Remote access to your office machine with RH and the project on the office machine is an OK way to work and in your case it is proving preferable. Given that you are effectively using that machine, I don't understand why it should be any different whether you are hitting the keyboard directly or via another machine. Maybe your IT guys have some thoughts on that, something must be different.

If your method is to have RH on your home PC and link to the project remotely, whilst that may be working now, it is not a method I would recommend.

VETEDITOR

What you are describing is not normal for RH8. Same question for you, have you tried renaming the CPD file and reopening the project?

Massive changes can corrupt that file so it seems a likely candidate. Forcing the recreation of the CPD could fix 1, 2 and 5. Not sure about 3 and 4 but they are not issues that have been causing problems with RH8 so see what happens with the new CPD.

See www.grainge.org for RoboHelp and Authoring tips

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