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C
cmc2701
Participating Frequently
March 20, 2014
Question

New pages in Robo Help 8 will not display when published

  • March 20, 2014
  • 1 reply
  • 1477 views

I recently converted from RH 7 to RH 8. I have updated existing pages and created new pages. Any pages that I have touched since the upgrade will not display when published with WebHelp out to my company's networked location. They will display when I publish WebHelp just to my computer.

What can I do to fix this?

I am using Windows 7 and Internet Explorer 8.

Publishing via WebHelp

Thank you

This topic has been closed for replies.

1 reply

Jeff_Coatsworth
Community Expert
Jeff_CoatsworthCommunity Expert
Community Expert
March 20, 2014

Try deleting all files in the published location first – then publish; that should refresh all files

C
cmc2701Author
Participating Frequently
March 20, 2014

Now none of the topics will open.

C
cmc2701Author
Participating Frequently
March 20, 2014

Ok, the creation of the help in the \!SSL!\ folder is known as “generation” – publishing involves picking that up & copying it to some server location.

Are you sure of the browser that you’re using to view the help? Is it up on a web server or just a LAN network server? Have you got “Mark of the Web” turned off or on?


Mark of the Web is turned OFF.  Should it be on?

I am doing what I usually do, and not sure if it is a web server or LAN network server. I don't think it is a web server because I think that would be what we have for production.  I am asking someone.

Thank you.

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