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C
cmc2701
Participating Frequently
March 20, 2014
Question

New pages in Robo Help 8 will not display when published

  • March 20, 2014
  • 1 reply
  • 1478 views

I recently converted from RH 7 to RH 8. I have updated existing pages and created new pages. Any pages that I have touched since the upgrade will not display when published with WebHelp out to my company's networked location. They will display when I publish WebHelp just to my computer.

What can I do to fix this?

I am using Windows 7 and Internet Explorer 8.

Publishing via WebHelp

Thank you

This topic has been closed for replies.

1 reply

Jeff_Coatsworth
Community Expert
Jeff_CoatsworthCommunity Expert
Community Expert
March 20, 2014

Try deleting all files in the published location first – then publish; that should refresh all files

C
cmc2701Author
Participating Frequently
March 20, 2014

Now none of the topics will open.

Captiv8r
Captiv8r
Legend
March 20, 2014

Well, that’s because your server isn’t a web server – so the www. part won’t work – try
file_server_name\manuals\etc.\


Jeff, that's likely incorrect. In many cases a help author will have a drive letter that maps to a server that actually is accessed via HTTP by the rest of the company.

I used to have a similar setup when I was a corporate drone.

@CMC - I know that Adobe has issued some service releases to address issues with browsers. It may be worth clicking Help > Updates to see if RoboHelp will update.

Cheers...Rick

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