Participating Frequently

Question

NO projects will open in RH7

Forum|Forum|16 years ago
September 22, 2009
2 replies
2022 views

All of a sudden, I can no longer open any project--even the sample project. Instead, I get the following message:

I've tried to uninstall and reinstall, but I suspect that isn't working entirely, either. Shall I perform a manual uninstall? If so, how is that done? After I do that, will a reinstall get me going?

Help...

HTML

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A

Amebr

Community Expert

There are a bunch of posts in the forums about this message although a lot seem to deal with earlier RH versions and some of the suggestions might no longer apply.

As the problem seems to affect all your projects the following suggestions might be the most appropriate to try:

* uninstall and reinstall RH. Make sure you've completely uninstalled the product. If you have any of the v7 patches installed, I believe you need to uninstall them one by one.

Go into Add/Remove Programs, select RH and uninstall.

Once that finishes, press F5 to refresh the view.

Repeat until RH is completely gone from the list. If you are on 7.03, you might need to repeat 3 or 4 times.

* ensure your projects aren't on a network (sometimes "My Documents" is networked. If you can log into any computer and your files in this folder follow you, then it is a network folder.)

* ensure RH is installed using your login, after checking with your tech support that your login has admin rights

(I don't think this one is relevent for RH7, but hopefully Rick or Peter can confirm)

* shorten the path of your projects (e.g. C:\MyProjects\Project1\project1.xpj)

If only one or two projects were affected, which it doesn't sound like, the following might be worth trying:

* ensure the cpd file is not in source control

* Delete the pss file - we've had some odd messages that seem to have been fixed by deleting this file, even though the message didn't seem to relate to it at all. I can't remember the exact issue fixed

* close RH and make sure there is NOT an .ldb file present. If there is delete it, as it should only exist while RH projects are open. Sometimes a crash leaves it floating around.

Hope something in there helps

Amebr

E

eastcongressAuthor

Participating Frequently

Well, first, I don't seem to be able to uninstall the program... At least I don't think I am--as every time I "reinstall" (after what I think is an uninstall), my most recent projects still appear on the Starter page.

Is there any way to manually get rid of the program from, say, the Registry?

Also, since I have a copy of RH8 on hand, I tried to install that. Same thing. NONE of my many projects will open. I keep getting the same corrupt CPD file issue.

You mention an "ldb" file; while I can't find any in the RH7 project folders, I noticed that there are many of those associated with another application entirely. Will they have any impact?

Wow, I'm stuck here...

Jeff

Dr. Jeff Schiff

Associate Chair, Technology & Services (English Dept.)

Associate Professor of English

Columbia College Chicago

Chicago, IL 60605-1996

312-369-8103 (Voice)

815-361-4107 (Fax)

E

eastcongressAuthor

Participating Frequently

RevoUninstaller has three levels of uninstalling. Did you go for the deepest clean as that does remove the list?

One other thing to check. If you have the patches installed, uninstalling removes ONLY the last patch. In Add/Remove if you press F5 to refresh, you will see the previous patch. So you uninstall that until you get back to the core program, then you uninstall that.

See www.grainge.org for RoboHelp and Authoring tips

I was finally able to reinstall without RH7 showing old projects in the starter; however, this did not remedy my problem. After reinstalling, I attempted to load the program and access the "clownfish" example or the Customer Care "xpj," and I received the same error message: ("Open project was cancelled or the application was unable to load database for…"):

Curiously, I can't create a new HTML Help project, either. I can access the New Project dialog and the new Project Wizard, but after I enter anything in the title, name, location fields, and click Finish, I am merely returned to the New Project dialog page. In other words, it is an endless loop, and nothing happens.

At this point, I am beginning to suspect a program in memory is standing in the way. Anyone have any suggestions?

Thanks.

Dr. Jeff Schiff

Associate Chair, Technology & Services (English Dept.)

Associate Professor of English

Columbia College Chicago

Chicago, IL 60605-1996

312-369-8103 (Voice)

815-361-4107 (Fax)