A

Anonymous

Question

numbers of license

Forum|Forum|14 years ago
September 6, 2011
2 replies
1762 views

Hi experts,

our scenerio:

we have 10 users need to search information in RH9 and other 2 users not only need to search but mostly focusing on editing/creating the documents, and we wish to use the statistical reports, plus the two editors want to get feed back from 10 users when they are searching in the RH9 and accomadate their suggestions into their work.

by reading the on line manuals, I understand that we would need to buy one RH9 Server version, and one RH 9, other 10 users would just need the free Adobe Reader 10 we would be able to satisfy our needs, am I right?

Thanks in advance for all of your opinions,

Fran

HTML

This topic has been closed for replies.

Peter Grainge

Community Expert

Adobe Reader is for reading PDF files and nothing to do with RoboHelp.

Each person who is creating content needs RoboHelp 9. Users need nothing to search and use the help. Where you go from there depends on what you are trying to do. If you just need comments from the other people on the content then the AIR help that Jeff has suggested is one solution with the advantage you don't have to spend any more money.

RoboHelp Server is more about ascertaining details of the topics visited, search terms, searches that failed to find a topic and stuff like that. At $1999 that seems quite a price to pay to learn how 10 people are using the help. Heck, it would be cheaper to take them out to dinner and talk to them.

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

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Jeff_Coatsworth

Community Expert

What sort of help are you thinking of creating? 10 users searching the help don't need anything except access to the help you create. If it's going to be hosted on a server, then you might need RH Server; but the fact that you want feedback to the content creators/editors leads me in the direction of using AIR Help (it has a commenting feature). However, I'm not sure the browser-based version of AIR Help can be hosted/managed with RH Server - you'll need to look into that.

The number of RH licenses is dependant upon how many people will be using RH to create your help content.

A

Anonymous

Thanks Jeff and Peter,

1. As I understand AirHelp's commenting, especially the "shared commenting" need acrobat X Pro to work with it. and it would only allow the users commenting on PDF file. am I right?

What we need is when users are searching from WebHelp or AirHelp (browser based) they can make comments, and these comments could go back to editor on time. and we will need statstical reports (not just dinner:) for sure.

2. In this case, if we have two editors, I guess we will need one server version, one RoboHelp 9 version. or if we only have one editor/creator, one server version is good enough for both creating and hosting the comments. is my guessing right?

3. Since we will have server version, do any of you can tell which type of Help would be the best for us, WebHelp or AirHelp? pros vs. Cons?

Thanks more,

Frances

johndaigle

Legend

I don't think you need moderation as that is simply to stop unacceptable comments being shared. It doesn't sound like that is necessary in your environment. All you need is shared comments and they don't have to be moderated.

Server only works with WebHelp Pro and FlashHelp Pro. If you need what server offers then AIR help is not for you.

I am not certain to what extent the Pro versions support commenting so hopefully someone using Server will come in on that aspect.

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

Hi, Fran. I'll do my best to sort some of this out.

I personally like RoboHelp Server and it is an excellent choice for many scenarios - BUT - as Peter has mentioned, it seems overblown for your small group of 10 users. Normally RoboHelp Server would be serving hundreds and thousands of end users, not a measily 10 :-)

Presently, commenting (as you have described your team's use of it) is NOT available in RoboHelp Server output (WebHelp Pro/FlashHelp Pro). This is obviously a desireable feature and hopefully future releases will incoporate this. For now, commenting is not available.

Peter has extensive experience in using AIR Help. As he says, commenting is presently available only in the AIR Help as a locally installed application flavor and not browser-based flavor. So from your scenario description, it would seem locally installed AIR Help is the best solution for you. (Moderation is available should you choose to use it or not.)

So what about RoboHelp Server? When would it be a good choice? Here are the main two reasons:

1. Feedback Analytics - You have hundreds or thousands of end users and you would like to know what search terms they are using and which topics they are visiting. With this feedback, authors can continue to modify and update content to respond to their audience. Feedback Reports (think Google Analytics) provide this information to authors to help them tweak content over time. (However, in your scenario, these reports would not be meaningful with a group of only 10 end-users)

2. Limiting Access to Content - You have a need to limit access to portions of your content to certain groups. Perhaps there are security or confidentiality needs to address. Here is where RoboHelp Server is unique in assisting the author. RH Server allows you to publish to multiple "Areas", each with access limited (password protected) based on permissions setup by the author. (All of this on only one RoboHelp Server license.)

So, bottom line. I think AIR Help as an application would serve your scenario best.

John Daigle
Adobe Certified RoboHelp and Captivate Instructor
Evergreen, Colorado
www.showmethedemo.com

John DaigleAdobe Certified RoboHelp and Captivate InstructorNewport, Oregon

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