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Participant
December 12, 2013
Question

On Internet Explorer, my clients can only see the skin. There is no information.

  • December 12, 2013
  • 1 reply
  • 608 views

    This topic has been closed for replies.

    1 reply

    Willam van Weelden
    Inspiring
    December 17, 2013

    Which RoboHelp version are you using?

    Which version of IE are you using?

    Does it work on other browsers?

    What happens if you only open the index file and not a link to the

    merged project?

    Kind regards,

    Willam

    ssentellAuthor
    Participant
    December 17, 2013

    I am on version 10 of RoboHelp

    It isn't my computer that the file can't be viewed on but I know on at least one of the ones that can't view them is on version 11 of IE

    Yes it works on other browsers and works on IE on some people

    It is all the help files.  Not just this merged project.

    Peter Grainge
    Community Expert
    Community Expert
    December 18, 2013

    You need to narrow down which version(s) of IE have this problem.

    You know it is 11 for one user but it could be all the users with the problem are on 11.

    If it is only 11, there are known problems covered in other threads.


    See www.grainge.org for RoboHelp and Authoring tips

    @petergrainge

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