Online help isn't working on one machine only

Report · May 21, 2013

Context-sensitive help quit working on one machine only. Any clues?

Report · May 21, 2013

Can you provide us some more information, such as:

- Which flavour/version of RH are you using?

- What is your output type?

- How is the CSH called?

Greet,

Willam

Report · May 22, 2013

We are running Robohelp 10 in a Windows 7 environment.

The output is HTML

The CSH is called from within the application. And we have the HTML output posed on a web site, as well.

My boss cannot access the CSH from within the application or from directly accessing it on the web site. Her's is the only computer that fails to open either help file.

Report · May 23, 2013

Does it fail to open at all or does it get so far and stall?

What browser?

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

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Report · May 23, 2013

In addition to Peter’s question: Are you creating WebHelp? Or perhaps HTML5?

Greet,

Willam