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Known Participant
May 21, 2013
Question

Online help isn't working on one machine only

  • May 21, 2013
  • 1 reply
  • 838 views

Context-sensitive help quit working on one machine only. Any clues?

    This topic has been closed for replies.

    1 reply

    Willam van Weelden
    Willam van Weelden
    Inspiring
    May 21, 2013

    Can you provide us some more information, such as:

    - Which flavour/version of RH are you using?

    - What is your output type?

    - How is the CSH called?

    Greet,

    Willam

    C
    Contact UsAuthor
    Known Participant
    May 22, 2013

    We are running Robohelp 10 in a Windows 7 environment.

    The output is HTML

    The CSH is called from within the application. And we have the HTML output posed on a web site, as well.

    My boss cannot access the CSH from within the application or from directly accessing it on the web site. Her's is the only computer that fails to open either help file.

    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    May 23, 2013

    Does it fail to open at all or does it get so far and stall?

    What browser?

    See www.grainge.org for RoboHelp and Authoring tips

    @petergrainge

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