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PDF Bookmark Error with Robohelp 2020 - URGENT

New Here ,
Feb 09, 2023 Feb 09, 2023

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When I generate the RH2020 output to a PDF, the Bookmark topics are flattened and there are no chapters or differences between Header 1, Header 2 or Header 3 in the Bookmark SECTION

 

James28329914991n_0-1675959254442.png

 

 

Here is my Author layout

James28329914991n_1-1675959254454.png

 

 

Here are my OLH Output settings and they all seem to be in line with the steps to produce a PDF.

GENERAL

James28329914991n_2-1675959254460.png

 

CONTENT

James28329914991n_3-1675959254462.png

 

 

Metadata (Skipped showing here as it’s only the manual name)

 

MASTER PAGES

James28329914991n_4-1675959254463.png

 

LAYOUT

James28329914991n_5-1675959254465.png

 

ADVANCED

James28329914991n_6-1675959437425.png

 

Thanks for any thoughts as this is rather URGENT

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Explorer ,
Feb 09, 2023 Feb 09, 2023

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Wonder if this is related to the other issue with bookmarks.  Mini TOC stopped working if a document used bookmarks.  The solution turned out to be putting the bookmark after the heading.  

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New Here ,
Feb 10, 2023 Feb 10, 2023

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Thanks. I tried to add a bookmark after the Heading 1 but it says it's read-only content. I can only bookmark Heading 2 or 3. 

And there are sections that didn't stay in their proper places. Frustrating as heck! 

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Community Expert ,
Feb 09, 2023 Feb 09, 2023

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It's possibly related to Adobe's weird insistance that books don't contain books. Or something. Resulting in a flat toc structure, regardless of what you do in the RH table of contents. Have a look at this page by Peter Grainge to see if it helps, specifically the discussion of sections in a Book ToC. While it only discusses the generated TOC page, it possibly translates into the issue you see in the bookmarks panel.

https://www.grainge.org/pages/authoring/rh_tour/rh2022/toc_index_glossary/toc.htm

 

Do note that I don't produce PDFs, so I could also be barking up the wrong tree.

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New Here ,
Feb 10, 2023 Feb 10, 2023

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Hi, and thanks for the response. I've contacted Peter, so we'll see what he comes back with. 

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New Here ,
Feb 10, 2023 Feb 10, 2023

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SOLVED! Download the RH2022 latest version and your pdf bookmarks will appear as they should. 

 

As all of you know, I’d been struggling to produce a PDF with bookmarks that actually work and align with the TOC and manual levels, but it wasn’t happening with the flattened bookmarks resulting.

 

James28329914991n_0-1676049038307.png

 

The solution was to upgrade RH 2019 & RH2020 to RH2022 with this link from Adobe.

 

https://www.adobe.com/products/robohelp/download-trial/try.html

 

It’s a 30-day trial that requires you to sign in and then fill in the registration fields, and if you have a licensed version once you download and open it up, it should detect that you have an account and associate it. But time will tell if that works in 30 days!

 

Here is the natural bookmark just after generating in RH2022:

 

James28329914991n_1-1676049038312.png

 

 

One other additional step I added was inserting a bookmark at the end of Header 2’s in the topic:

 

James28329914991n_2-1676049038313.png

Cheers  

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Community Expert ,
Feb 10, 2023 Feb 10, 2023

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If you were on the subscription model already in RH2019, then you could upgrade to RH2022 as part of that - no trial required.

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