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A
Anonymous
July 19, 2010
Question

PDF Maker freezes

  • July 19, 2010
  • 1 reply
  • 3080 views

Hi all,

When I am creating the printed documentation, I am creating first a docx and from it, using the pdf Maker, I get a pdf.

I do it this way because I can easily edit the document in Word before making a pdf.

At my latest project though, I could not create a pdf from a docx because the pdf Maker would freeze. It would get very slow and then it would freeze completely.

I call the pdf Maker the addin from Word that transforms a Word document into a pdf document.

Did anybody else experience this problem till now?

Are there any fixes to this?

Thank you,

Bogdan

PS Sorry, I forgot to mention. I am using RH7.

This topic has been closed for replies.

1 reply

A
Anonymous
July 20, 2010

I managed however to generate the pdf file directly from the RH7 w/o generating the Word document first.

It is the Adobe addin in Word that freezes.

I imported the project in RH8, generated the docx normally, however when I tried to convert it to pdf it froze after a while too.

I was a little bit disappointed. Could be a Word issue.

Bogdan

Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
July 20, 2010

Long shot but check in Word for Disabled Items.

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

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A
Anonymous
July 20, 2010

Hi Peter,

Thank you for your answer.

By disabled items you mean, addins?

The Adobe addin is enabled and it starts fine, the ending is the problem as it does not for some reason.

Something in the Word document, I guess, makes it stall. It does not give any error message or such, it just does not do anything.

If I try closing the Word document, it says something about not responding anymore, interrupts the whole thing, and restarts Word.

It is also asking me if I want to disable the Adobe addin to which if I make the mistake to say Yes, I will have a lot of trouble in reactivating it, as it does not want to do it so easily, so I answer No.

If I try again, it starts normally, continues for a while (very slowly though compared to other times) and then stalls again.

I will try to install the addin again, however I do not see anything bad in it as it has the same behaviour in RH7 (on a machine that does not have RH8 installed) and in RH8.

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