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Question

PDF printing error

Forum|Forum|16 years ago
August 11, 2009
1 reply
1415 views

Hello,

When I try to print an HTML project to PDF, I am encountering the following error message:

"Internal error encountered. Failed to generate Printed Documentation."

There is no other details given, either in the error message or in the Output View screen, other than, after "Generating 'project.pdf', it goes to 'Failed the generate PDF file 'C:/blah/blah/project.pdf'..., then "Failed to save 'project.pdf'....

This worked several months ago, and I have no clue what's happened in the meantime. Does anyone have any idea what's causing this process to fail now?

HTML

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Community Expert

Community Expert

Which version of RH?

What happens if you turn off PDF and generate a Word document instead?

See www.grainge.org for RoboHelp and Authoring tips

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Tech_Writer_KCAuthor

Known Participant

RH7.

How do I turn off the PDF option?

I'm only aware/familiar with importing from a Word document. I haven't seen a Word option..?

Community Expert

Community Expert

On the first page of the wizard where you start to create the printed documentation.

See www.grainge.org for RoboHelp and Authoring tips

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