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Alexandra Duffy
Inspiring
March 21, 2023
Answered

PDF reactor suddenly being used when creating a PDF from RoboHelp

  • March 21, 2023
  • 12 replies
  • 2197 views

Hello, My team has the latest version of RoboHelp (2022.1.188). We also have Acrobat Pro 2022.003.20322.
All of a sudden, when we create a PDF of one or more topics in RoboHelp, the PDF has this at the top of each page: "Created with RealObjects PDFreactor(R) Evaluation Version | https://www.pdfreactor.com"

We didn't install PDFreactor and we don't want it. We tested other programs like PhotoShop, Outlook, Word, etc. and no other program is doing this except for RoboHelp.

After searching around, we see that RoboHelp and Adobe "integrates PDFreactor into RoboHelp."

We don't want to use this way of creating PDFs and have this disclaimer at the top of each PDF page! How can we return to regular use of PDFs with Acrobat and not PDFreactor?

Thanks!

Alexandra

    Correct answer Alexandra Duffy

    The 2022.2 update fixed this issue. Thanks!

    12 replies

    Show previous replies
    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    March 21, 2023

    My apologies for not knowing what you have checked. 

     

    I notice the page you link to includes reference to Mobile Apps from RoboHelp. They are no longer part of RoboHelp so I suspect it's an old claim.

     

    I suggest you take this up with Adobe. See https://helpx.adobe.com/contact/enterprise-support.other.html#robohelp for your Adobe Support options. The email link tcssup@adobe.com is recommended as it reaches a team dedicated to Technical Communication Suite products including RoboHelp. 

    ________________________________________________________

    My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

     

     

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    A
    Alexandra DuffyAuthor
    Inspiring
    March 21, 2023

    Will do, thanks, Peter!

    Alexandra

    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    March 21, 2023

    Where have you found Adobe integrates PDFreactor? I have been using RoboHelp for over twenty years and never seen any reference to that program or seen it referred to in these forums.

     

    Have you looked in Programs to see if it is installed? I just checked my main machine and there is no reference to it.

     

    ________________________________________________________

    My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

     

    Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.
    A
    Alexandra DuffyAuthor
    Inspiring
    March 21, 2023

    Hi Peter,

    Yes, of course we checked whether we had installed it, so we could remove it if so. I am an experienced RoboHelp user and never had this issue.

    On an Adobe RoboHelp page, we found this statement: "

    As an OEM partner Adobe Inc. integrates RealObjects PDFreactor into RoboHelp® in order to stream content as PDF, which is one option among various RoboHelp® publishing formats and channels, incl. Responsive HTML5 and Mobile App.

    Thank you,

    Alexandra

     

     

    A
    Alexandra DuffyAuthor
    Inspiring
    March 21, 2023

    Sorry. That's not on an Adobe page. It is here: https://www.pdfreactor.com/oem-partners/

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