Permissions required for RoboHelp Server 7

Question

Came accross this Adobe tech note for RoboHelp Server 6:

http://kb.adobe.com/selfservice/viewContent.do?externalId=kb400352&sliceId=1

It states that RoboHelp Server needs access to folders on the
file system and needs user accounts provided by the server system
to execute processes.

Does this process need to be followed for RoboHelp 7 Server
as well?

I am encountering errors when I try and publish to the
server. When I go to the webpage it says the server has been
successfully created, but when I publish a project I get a
Connection Failed error. Not sure if this error has anything to do
with permissions or if there is something else causing the error. I
did use the RoboHelp Server Administrator page to add me as a user.
I've ensured my Server Name was entered correctly in my project.

Thanks.

johndaigle · Answer

Hi. Sorry to see your post so late. You may have already found an answer.
Basically, Adobe RoboHelp Server 7 has streamlined the server software installation. All those funky permissions issues outlined on the Knowledge Base article are all done through the basic install wizard in RH Server 7. Note: That's on the SERVER side of things.

Now, with regard to the AUTHOR side. As a user, the Web Admin will need to include you in the IIS Publishing and Reports group. A "connection failed" error from the author's desktop machine trying to publish suggests to me a permissions issue that must be set up by the network/web admin. Sometimes there are firewalls that people forget to resolve that has nothing to do with RoboHelp (client or server). Once the permissions are set up correctly you should have no problem publishing to the RH Server 7.

Thanx
john

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded