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A
Anonymous
February 14, 2011
Question

Persistent crash whilst fixing broken links

  • February 14, 2011
  • 2 replies
  • 1219 views

Using RH8 on Windows Vista SP2.

Hi,

I've had to reorganise a very large project as a result of major project changes.

Although I carefully updated many, many links, I currently have several broken links listed.

As I work through the list, fixing the topic links and topic references, I'm experiencing constant crashes.

I can use Show Topic Links within the Broken Links area and update the links & save without problems.

However, when I Show Topic References within the Broken Links area, update the links and save, I get a persistent crash. It is always after saving the last reference for that broken link that the crash occurs.

It seems to save the change, but the following Microsoft Windows message appears:

" Adobe RoboHelp 8 has stopped working.

A problem caused the program to stop working correctly.

Windows will close the program and notify you if a solution is available."

There is then only the option to "Close Program".

Any ideas why this should be happening and is anyone else experiencing the same problem?

Thanks!

Feebeegeebee

    This topic has been closed for replies.

    2 replies

    A
    Anonymous
    February 14, 2011

    Hi Peter,
    Sorry. Yes I have all the latest patches applied (RH 8.0.2.208).
    I will try that and post back.
    Regards,
    Feebeegeebee

    A
    Anonymous
    February 14, 2011

    Hi,

    I tried blowing away the .cpd file and experienced exactly the same problems.

    I couldn't find any other solution either.

    Regards,

    Feebeegeebee

    A
    Anonymous
    February 18, 2011

    Then do you click Edit or Restore. To be more precise, have you tried both options?

    Beyond that, not sure.

    See www.grainge.org for RoboHelp and Authoring tips

    @petergrainge


    Hi Peter,

    I couldn't click on Restore, as it was unavailable (greyed-out).

    I had to use Edit and update the link to the correct place. However, saving after making that change triggered the crash.

    It is painful having to restart RoboHelp after editing and saving every link, but that's how several desperate hours were spent this week.

    Cheers!

    Feebeegeebee

    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    February 14, 2011

    You don't say whether or not you have the patches applied.

    If you do, first try trashing the CPD and reopening the project.

    If that gets you nowhere. See Opening Projects and see if the method of repairing links there works better.

    See www.grainge.org for RoboHelp and Authoring tips

    @petergrainge

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    A
    Anonymous
    February 14, 2011

    Hi Peter,

    Sorry. Yes I have all the latest patches applied (RH 8.0.2.208).

    I will try that and post back.

    Regards,

    Feebeegeebee

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