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S
Snapflora
Participant
August 1, 2011
Question

Popup Project doesn't work with RH8 and Windows 7 (64 bit)

  • August 1, 2011
  • 1 reply
  • 718 views

In RoboHelp 8 ( 8.02.208), I created a project of popup topics that are linked to my main project. (Both projects under the same directory.). The linked popups function perfectly in Windows XP.

In Windows 7, everything works OK in Preview. In the compiled version, the text popups in the main project work fine, but the linked popup topics don't display. On the error console, I get messages such as:

"Permission denied for <file:///> to get property Window.whname" and

"Permission denied for <file://> to get property Window.document"

I'm hoping to test on a Windows 7 32-bit machine tomorrow to eliminate that variable.

Thanks for any insights.

This topic has been closed for replies.

1 reply

Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
August 2, 2011

Have you tested with more than one browser and have you tested with the help on a server rather than locally?

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

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S
SnapfloraAuthor
Participant
August 3, 2011

Yes, I realized that I was testing it only with Firefox (version 3.6 on the 64bit laptop). When I tested it on my laptop with IE 8, it worked fine; all the linked popups functioned correctly.

When I tested it on a Windows 7 / 32 bit machine, with IE 8 it worked, with Firefox 5 it did not.

So now it is perhaps a problem with the settings within Firefox?

I have not tested the help on a server yet.

S
SnapfloraAuthor
Participant
August 4, 2011

I doubt it is Firefox settings, more the way Firefox handles the code.

You could try a later version and / or you could try going to Tools > Options and selecting Convert RoboHelp Edited topics to HTML.

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge


Thank you so much for your suggestions.

I selected Convert RoboHelp Edited topics to HTML in both projects and recompiled them.

I tested with Firefox 3.6 and 5.0.1 with the same maddening result: None of the linked topics popped up. Text pop-ups and See Also links continue to work. Everything works in Internet Explorer.

The errors continue to be the same ones: "Permission dennied to access property 'whname'" and "Permission denied to access property 'document'".

My next step is to test it from a server, but that, of course, requires others to assist.

Have you heard of such a problem before? Do you have any other suggestions?

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