Predictive Search Not Working - Indigo Layout

Forum|Forum|7 years ago
January 21, 2019
3 replies
2374 views

Hi All -

I am in the final stages of completing my help manual. We are testing it on internal sites before we roll it out to clients. The only issue that is keeping me from publishing it to our clients is the predictive search.

If a user searches for a term and selects one of the suggested options, the application populates the side search menu but just loads forever (screenshot below). If they select the search icon (magnify glass) to search again, the results load. If they close the side search menu and search again, the results load. I cannot figure out why they are not loading with the initial search?

We are on Robohelp version: 13.0.2.334

I am using the Indigo Layout and downloaded the updated file from the Adobe website when I started the project.

This topic has been closed for replies.

G

Geetha S

Participating Frequently

https://community.adobe.com/t5/robohelp/predictive-search-not-working-indigo-layout/m-p/11092838?page=1#M130216

Peter Grainge

Community Expert

See https://community.adobe.com/t5/robohelp/predictive-search-not-working-indigo-layout/m-p/11092838?page=1#M130216 for the same issue but in 2019 New UI.

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Jeff_Coatsworth

Community Expert

IIRC you had to call the newer updated layout something different (like Indigo2 or something different) and use that. Is it behaving in the sample projects?

ren_luy22905526Author

Participating Frequently

Hi Jeff -

Thanks for the quick reply.

I was going to publish a sample project and push it out to one of our internal test sites, however, I found that the output options varied for the sample project vs my project.

The image on the left displays the output options for my help manual and the image on the left displays the output options for the sample project. I have just been using Responsive HTML for my output because I did not have the ability to choose the others. Could this be part of my problem?

Jeff_Coatsworth

Community Expert

Just add a new Responsive layout in the sample the same as what you use in your real project & see how it behaves.

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