Print and Search functions hang

[Melissa_Kershes]

When we compile our CHM file and click either Search or Print both function as they are supposed to. However we the help is integrated with the software, both the print and search functions hang and the user has to close the help.

All DLLs have been reregistered on the machine building the help. Software is written in C# and .NET.

Has anyone seen this or know of a solution? I have searched everywhere I can think of and can't seem to find anyone having a similar issue.

Thanks!

[Pete_Lees]

Hi, Melissa,

It sounds like the cause of the problem lies in the application code that your developers are using to open the help file. The fact that everything is OK when you open the help file separately suggests that this is the case.

Perhaps you can verify this by using RoboHelp's Context-sensitive Help Test tool to pass help calls to your file. If there's no problem when you do this, you can be fairly confident that the developers' code is at fault. See:

Use the Context-sensitive Help Test tool

Here's a thread that discusses how to attach .chm files to C# .NET applications:

Resource on Setting up C# .NET CSH

Pete