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A
Anonymous
November 1, 2011
Question

Print Doc FUBARED XPJ

  • November 1, 2011
  • 1 reply
  • 764 views

Just upgraded to RH9.  Created xpj and single source was webhelp.  After several successful compiles I attempted to generate a word doc of one topic for review.  Message appeared that macros were disabled and a box informed to reinstall printed documentation (I assume that is possible without reinstalling RH completely).  I figured out how to enable macros in Word and succesfully generated the doc.  When I returned to the XPJ it was basically destroyed. I did not close it or save it, only ran the printed doc from single source.   Only 3 of the original 15 topics were accessible.  All others had a red X.  The ones that remained had lost all graphics and formatting.  I have never had anything like this happen before.  Anyone experience this or have any ideas?

  The project is still in it's early stages so recreating it is not a major issue, but this frightens me going forward.

Also, I can't seem to get HELP to work.  It gives me

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1 reply

Willam van Weelden
Willam van Weelden
Inspiring
November 1, 2011

Hi,

First off, did you install the 9.0.1 patch? This patch fixed a bug that let RoboHelp lose track of topics. If you don't have it installed, install the patch before doing anything else.

Next, make a backup of the project. Thrash the CPD and reopen the project. If the topics are still missing, you will need to restore the missing topics. If you haven't made any changes to your project, just take the project from the old RH version and upgrade that again. (Retain the back up of the old RH version.) Otherwise, make sure the topics are indeed available in the directory they should be located. If the topics are there already, remove the topics in RoboHelp and import the topics back in the project. Since you have only 15 topics, this shouldn't be much work.

When your project is restores, try to create printed documentation again. If it still doesn't work, check whether you can create printed documentation for any of the example projects.

Greet,

Willam

A
Anonymous
November 1, 2011

"This patch fixed a bug that let RoboHelp lose track of topics".  Did it lose track of images as well and under what conditions did this losing of stuff occur?  I can't believe they would release a ver. that did this.  That is a pretty big bug for an app that is useless without topics and images IMHO.

I will get the patch but this XPJ has no prior version and it was originally created in RH 9.0.  When I looked in the project directory, none of the topics are there except 3 which have lost their formatting and none of the images are there either.  How did it decide to only keep 3 and why those 3?  I have no choice but to recreate the whole thing.  This is werid because the Word version generated has has the images and formatting for the single topic word doc, but they ahve been both in the XPJ and in the project directory.  I am assuming that the patch will prevent anything like this again.  Are there other patches I should be installing.

Thanks a bunch.  I thought I had lost my mind there for a sec.

TheGup

A
Anonymous
November 1, 2011

patch useless as i have 9.0.1.262 which is post patch release.  Issue remains.  HELP!

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