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sharona27lily
Participant
October 10, 2012
Question

Printed Help does not work in RH9

  • October 10, 2012
  • 1 reply
  • 744 views

When generating in RH9 for the first time, a project that has been output many times in RH8 as a .chm, Printed Help, and Web Help can now only be generated to .chm and Web Help. When I try to generate Printed Help (I have Word 2007 on my system), I get output statements such as "malformed topic", and only the cover page and TOC title prints. Can someone suggest anything I can do to make this work?

Sharon27lily

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1 reply

Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
October 10, 2012

See the Printed Doc pages on my site where the malformed topic problem is covered.

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

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sharona27lilyAuthor
Participant
October 10, 2012

Well, I tried. None of the suggestions helped in this case.

Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
October 11, 2012

First thing to check is that you have Word security set to Low.

Then check one of the sample projects using the supplied settings.

If both fail, then you are down to troubleshooting your project. It seems to be time for the old divide and conquer approach.

Zip up the project so you have a copy that cannot accidentally be opened and worked on. That gives you a copy that you can safely revert to later if needed. Save the zip file somewhere safe.

Then create another copy of the project so that you have two copies that can be worked on.

Open Copy 1 and delete half the topics. Ignore any broken links reported. Generate the help from that copy.

Open Copy 2 and delete the other half of the topics. Generate the help from that copy.

It should be the case that one copy is now OK and one still has the problem.

Trash the good copy and then create a second copy of the copy with the problem.

Repeat the process until you have located the topic that is causing the problem.

The process takes less time than you might think.

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

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