Problem publishing WebHelp using http

Forum|Forum|12 years ago
December 19, 2013
2 replies
410 views

I'm feeling dumb here.

I've always published using ftp, but a security audit has temporarily blocked our ftp port, so I'm trying http. And I keep getting a Connection Failed error.

There doesn't seem to be any place for the user name and password in the publishing wizard. Am I missing something obvious? And the Help files give me nothing, as usual.

I tried www.grainge.org, but didn't see anything there. (Thanks for this, Peter.)

Thanks for any help.

Marion

HTML

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Peter Grainge

Community Expert

Note the information above the Host Name field when you select HTTP. I suspect it is a permissions issue.

As Jeff says, you need to go to your IT people explaining they have created this scenario so they can sort it out.

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

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J

JudyWiessnerAuthor

Known Participant

Thanks, Peter. He's downloading RoboHelp to see if he can figure it out. He didn't really create it - a client insisted on a security audit, and the people doing that appear to have blocked the ftp. We have a ticket in to fix it, but who knows how long it will take this week!

Jeff_Coatsworth

Community Expert

I suspect that they’ve plugged that hole too – time to go back to your IT group or copy the whole mess of files to a USB key and FTP it all up from home ;>)

J

JudyWiessnerAuthor

Known Participant

Unfortunately, I work from home, and our IT guy is already on it. I've

tried two computers, and it's not working from either of them. Thanks for

the prompt response, Jeff.

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