Problem publishing WebHelp using http

[JudyWiessner]

I'm feeling dumb here.

I've always published using ftp, but a security audit has temporarily blocked our ftp port, so I'm trying http.  And I keep getting a Connection Failed error.

There doesn't seem to be any place for the user name and password in the publishing wizard.  Am I missing something obvious?  And the Help files give me nothing, as usual.

I tried www.grainge.org, but didn't see anything there.  (Thanks for this, Peter.)

Thanks for any help.

Marion

[Jeff_Coatsworth]

I suspect that they’ve plugged that hole too – time to go back to your IT group or copy the whole mess of files to a USB key and FTP it all up from home ;>)

[JudyWiessner]

Unfortunately, I work from home, and our IT guy is already on it. I've

tried two computers, and it's not working from either of them. Thanks for

the prompt response, Jeff.

[Peter Grainge]

Note the information above the Host Name field when you select HTTP. I suspect it is a permissions issue.

As Jeff says, you need to go to your IT people explaining they have created this scenario so they can sort it out.

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See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

[JudyWiessner]

Thanks, Peter.  He's downloading RoboHelp to see if he can figure it out.  He didn't really create it - a client insisted on a security audit, and the people doing that appear to have blocked the ftp.  We have a ticket in to fix it, but who knows how long it will take this week!