Problem with file names

Community Beginner ,
Feb 07, 2022 Feb 07, 2022

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At the moment we sometime face the problem, that Robohelp is suggesting another Filename as the title is showing. We can`t reproduce this problem but with some file names we have a problem like you can see in the screenshot.
01.png

 

The reason is surely not the "ä" letter, because we already use other titles with "ä", "ö", "ü" which are showing the same file name as title name. But as we are not able to reproduce this problem i think this is not easy to check.

 

But what is really annoying is the fact that when we change the title name after saving it, the file won`t be overwritten. Robohelp is creating a new file in windows with the new file name. Afterwards we are not able to delete the first file in the author`s content. So we also have problems in our version control afterwards as the file is missing...

 

Does someone have a solution for this?

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Engaged ,
Feb 07, 2022 Feb 07, 2022

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Sorry, I do not have a solution for your problem, but a remark you might want to consider. If you are hosting your online help on a server later on, you should avoid umlauts in the file names, as these files will cause problems then and will not be found by the server.

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Adobe Community Professional ,
Feb 07, 2022 Feb 07, 2022

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All updates applied to whichever version you are using?

________________________________________________________
My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

 

New Users: Default forum names can be changed in your Account Settings.

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Community Beginner ,
Feb 07, 2022 Feb 07, 2022

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We are using V2020.7.46

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