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Ullrich Cox
Ullrich Cox
Participating Frequently
May 16, 2019
Question

Project does not open after updating RoboHelp 2019 to current updated version

  • May 16, 2019
  • 4 replies
  • 1304 views

I have had my current version of RoboHelp updated. I then opened my existing project and a conversion or upgrade of the project occurred. This all looked perfectly fine until I tried to open the project. Then I received the following error message:-

Application Error

The application has run into an error.
Please save your unsaved changes and restart from menu:
Help > Restart RoboHelp

Has anyone else had this issue? The toc files had been mentioned in another thread but they look ok having checked the links to files etc. Any additional help would be great.

This topic has been closed for replies.

4 replies

Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
November 19, 2019

Hyphens shouldn't cause a problem and haven't for me so I am guessing that RoboHelp is baulking at the apostrophes.

 

Can see all your file names at a glance in the Topic List report.

www.grainge.org

 

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Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
November 19, 2019

Kathy

 

I recommend you change your forum name from an email address unless you want a whole bunch of lawyers telling you that your long lost uncle has left you millions that are yours, if you just send a paltry few thousand dollars to register.

 

As to your question, unless shootathought can add more, it's a case of sticking to alphanumeric characters and those known to be safe, such as underscores and hyphens.

www.grainge.org

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Kathy Zem
Kathy Zem
Participating Frequently
November 19, 2019

Thanks, Peter. I will change my forum name. 

 

On the funky characters issue, it is apostrophes and hyphen that are causing my problem. I recently upgraded to RH 2019 and was hoping that there would be a magical fix in it, but I tested it with all the different encoding options, and nothing helped. 

shootathought
shootathought
Inspiring
June 18, 2019

Just to chime in a bit, I had the same problem when we upgraded, and it turned out to be an illegal character in a conditional build tag name, specificially, one had an ampersand in the name. I would never have known, support actually fixed that one for me! Run through and look for oddities in any of your file names, build tags, index entries, and whatnot and see if that fixes it.

Kathy Zem
Kathy Zem
Participating Frequently
November 18, 2019

This is a question for shootathought. 

I have these odd characters in my 2017 project. When you say "support" fixed it, do you mean Adobe Support?

 

Basically my issue is where there are - (hyphen) or ' (apostrophe) characters, they go wonky on me. Did Support tell you how to fix the issue in the future?

Thanks!

Kathy

 

Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
May 19, 2019
  1. Do you have Update 7 applied?
  2. What happens if you restart the project? Does it continue to show the same error message?
  3. What was your previous version of RoboHelp?
  4. Try upgrading the original project in 2019 Classic and then upgrade that to 2019 new. Back up your old project first.

See www.grainge.org for free RoboHelp and Authoring information.

@petergrainge

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Ullrich Cox
Ullrich CoxAuthor
Participating Frequently
May 20, 2019

In reply:-

1. I am using RoboHelp 2019 2019.0.7. I'm not absolutely sure that update 7 is applied from that but it would be a reasonable assumption.

2. Restarting the project makes no difference and the message remains the same.

3. The previous version was the initial release prior to any updates released by Adobe.

4. I have not been using the Classic version for this project so it isn't possible to do that conversion unless there is a way to reverse engineer into classic from the current version.

I hope that helps and any help regarding this issue is greatly appreciated.

Ullrich Cox
Ullrich CoxAuthor
Participating Frequently
May 20, 2019

Did this problem arise immediately after applying Update 7 or had you worked on it with Update 7 applied and then it went belly up?

I am trying to establish whether the upgrade has caused this problem or something that was done after applying the problem?

There is one thing you could try but you must do so after making a backup of the whole project. In File Explorer you will see a .rh folder. Delete that and then double click the RHPJ file to open the project. Does that work? If it does, check the project is OK and post back. I will then check with Adobe to see if they can shed any light on this.

Do take a backup first.

See www.grainge.org for free RoboHelp and Authoring information.

@petergrainge


Started straight after the upgrade to update 7. A process to upgrade the project happened and appeared to work successfully.

Did the back up, deleted the .rh folder and all appears to be working again now!! Very pleased, thank you Peter.

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