Question
Publishing error (failed to connect to server)
Using X5, I am trying to publish to our help server (web help
pro), but getting a message in the output window "Warining: Failed
to publish to 'yourserver'. reason: Failed to connect to server.
All my permissions are set up as described here: http://www.adobe.com/cfusion/knowledgebase/index.cfm?id=rb_e01
So... I ran a packet sniffer and then tried to publish again... and saw that the publisher attempts to access http://yourserver/robo/robo.dll?mgr=sys&cmd=svr When I try to access this address in a browser, I get a 401 error with the message below.
+---------------------------------------------------------------------------------------------
|Server: unauthorized
|Unauthorized due to ACL on resource
|
|This error indicates that the credentials passed by the client do not have access to the particular resource on the server. This |resource could be either the page or file listed in the address line of the client, or it could be another file on the server that is |needed to process the file listed on the address line of the client.
|
|Please make a note of the entire address you were trying to access and then contact the Web server's administrator to verify |that you have permission to access the requested resource.
+--------------------------------------------------------------------------------------
However, if I try to access that address _on_ the server ( http://localhost/....) I get some nice XML:
+--------------------------------------------------------------------------
|
|<?xml version="1.0" ?>
|- <mrs xmlns=" http://www.ehelp.com/mrs/xml/serverinfo/">
|- <head>
| <url host="localhost" ip="127.0.0.1" version="4.00.083" />
| <publish type="httppost" script="/robo/bin/WPSHost.dll?PUBLISH" />
| <serverapi url=" http://localhost/RoboAPI.asp" />
| <admin url=" http://localhost/robo/Admin/" />
| <projects url=" http://localhost/robo/Projects/" type="httppost" script="/robo/bin/WPSHost.dll?PUBLISH" />
| <documents url=" http://localhost/robo/Documents/" />
| <reports url=" http://localhost/robo/Reports/" />
| </head>
| </mrs>
+--------------------------------------------------------------------------
I can not seem to figure out what ACL is incorrect. I tried running process monitor (from winternals), and did not see anything helpful. The IIS www worker process seems to access all the robo files/registry without error.
Has anyone else had this problem? Can I get some guidance on how to resolve? We are about to purchase support incidents, but the sooner I can resolve, the better.
Any help appreciated. thanks,
ajperrins
All my permissions are set up as described here: http://www.adobe.com/cfusion/knowledgebase/index.cfm?id=rb_e01
So... I ran a packet sniffer and then tried to publish again... and saw that the publisher attempts to access http://yourserver/robo/robo.dll?mgr=sys&cmd=svr When I try to access this address in a browser, I get a 401 error with the message below.
+---------------------------------------------------------------------------------------------
|Server: unauthorized
|Unauthorized due to ACL on resource
|
|This error indicates that the credentials passed by the client do not have access to the particular resource on the server. This |resource could be either the page or file listed in the address line of the client, or it could be another file on the server that is |needed to process the file listed on the address line of the client.
|
|Please make a note of the entire address you were trying to access and then contact the Web server's administrator to verify |that you have permission to access the requested resource.
+--------------------------------------------------------------------------------------
However, if I try to access that address _on_ the server ( http://localhost/....) I get some nice XML:
+--------------------------------------------------------------------------
|
|<?xml version="1.0" ?>
|- <mrs xmlns=" http://www.ehelp.com/mrs/xml/serverinfo/">
|- <head>
| <url host="localhost" ip="127.0.0.1" version="4.00.083" />
| <publish type="httppost" script="/robo/bin/WPSHost.dll?PUBLISH" />
| <serverapi url=" http://localhost/RoboAPI.asp" />
| <admin url=" http://localhost/robo/Admin/" />
| <projects url=" http://localhost/robo/Projects/" type="httppost" script="/robo/bin/WPSHost.dll?PUBLISH" />
| <documents url=" http://localhost/robo/Documents/" />
| <reports url=" http://localhost/robo/Reports/" />
| </head>
| </mrs>
+--------------------------------------------------------------------------
I can not seem to figure out what ACL is incorrect. I tried running process monitor (from winternals), and did not see anything helpful. The IIS www worker process seems to access all the robo files/registry without error.
Has anyone else had this problem? Can I get some guidance on how to resolve? We are about to purchase support incidents, but the sooner I can resolve, the better.
Any help appreciated. thanks,
ajperrins
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