Skip to main content
J
JudyWiessner
Known Participant
November 28, 2013
Question

Publishing to ftps site - RH9

  • November 28, 2013
  • 1 reply
  • 1252 views

Our publishing server has been moved to a secure server, and now I'm having trouble publishing to it.

I'm getting this message:

530 Have to use explicit SSL/TLS before logging on

Does anyone know what's going on?  I'm using RoboHelp 9.

    This topic has been closed for replies.

    1 reply

    RoboColum_n_
    RoboColum_n_
    Legend
    November 29, 2013

    I think this would be one for your server administrator but a quick google seems to suggest using a different URL prefix:

    https://forum.filezilla-project.org/viewtopic.php?f=6&t=10140

    J
    JudyWiessnerAuthor
    Known Participant
    November 29, 2013

    Thanks, Colum. We've been going back and forth trying to solve this, but he

    doesn't know anything about RoboHelp. I did use the ftps prefix, but it

    didn't help.

    I'm also having problems in FileZilla, while he has no problems logging in

    as me. Very frustrating!

    RoboColum_n_
    RoboColum_n_
    Legend
    November 30, 2013

    I know that this is frustrating but I don't believe that RoboHelp can be the issue. It has to be a server setup issue. RoboHelp just publishes to the specified location. There are a number of hits on "530 Have to use explicit SSL/TLS before logging on" when using FileZilla which may help. Sorry but I am not familiar with using that product.

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices