Skip to main content
S
Shel_T
Known Participant
July 22, 2009
Answered

"Generate Primary Layout" not updating edits to help file

  • July 22, 2009
  • 1 reply
  • 1957 views

I am using RoboHelp 6.0 (RoboHelp for Word).  When I generate my primary layout (WinHelp4) and then view my .hlp file, none of my edits are updated.  The last time I made updates was two months ago and my edits were showing updated.

Thanks

    This topic has been closed for replies.
    Correct answer RoboWizard

    Hi there

    What is the output?

    In nearly every case like this the end result turns out to be that you (or your user) is actually viewing an older copy of the help system that you probably are totally unaware exists.

    Have you double checked for that?

    Cheers... Rick

    Helpful and Handy Links

    1 reply

    RoboWizard
    RoboWizardCorrect answer
    Inspiring
    July 22, 2009

    Hi there

    What is the output?

    In nearly every case like this the end result turns out to be that you (or your user) is actually viewing an older copy of the help system that you probably are totally unaware exists.

    Have you double checked for that?

    Cheers... Rick

    Helpful and Handy Links

    S
    Shel_TAuthor
    Known Participant
    July 22, 2009

    I'm outputing to WinHelp4.  Another thing I did was instead of generating the primary I did a view of the primary layout and I got a message stating "WinHelp4 output is out of date".

    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    July 23, 2009

    I just tried your two suggestions and no luck.  I'll run it by my boss if I can send you a zip.

    In the meantime - I was getting an error of "WinHelp4 output is out of date" when I would try to "View Primary Layout".  If I need to update WinHelp4, any suggestions on how I would do that?

    Thanks for your help.


    Something is very wrong here. That message only comes up if the help has not been updated but you said the file date and time was up to date when we went through that earlier.

    I really am not convinced you are looking at the right file.

    Is WinHelp 4 set as the primary layout?

    How are you starting the generation? Take a screen shot and use the camera icon ABOVE to insert it.

    Also take screenshots of each page of the wizard when you generate and add those.

    If that does not get us anywhere, then explain to your boss that I am an Adobe Community Expert which is a recognition by Adobe for the work people such as myself do to help users and the authoring community. For RoboHelp there are only about twelve such people worldwide. I would not risk a complaint from you by misusing what you send. Your content is of no interest to me, I work in an entirely different field. Sorting out your problem, if I can, is of interest.

    See www.grainge.org for RoboHelp and Authoring tips

    Help others by clicking Correct Answer if the question is answered. Found the answer elsewhere? Share it here. "Upvote" is for useful posts.
    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices