reading / organizing comments

We are just starting using the comment feature in Airhelp

All my end users will type comments and i ll be the only one reading them, replying to them...

Sould they type the comments in the commenting pane, then press Save, then Send Receive ?

If i read them inside the Airhelp i am afraid it will be hard to keep track of the comments (too many of them)

When using commenting pointing to one XML file, how do you retrieve the comments, i mean which software do you use to open/organize the comments of this XML file ?

Any helps will be greatly appreciated

Thanks

Thomas