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Rahul_karn1
Rahul_karn1
Inspiring
May 17, 2010
Question

Repeated problem of broken link and unused files

  • May 17, 2010
  • 1 reply
  • 2782 views

Hi ,

I am using RH8.0.2

I have updated my RH8 to RH8.0.2 and then fix all broken link and did what was advised.i got result, everything was fine, I was a happy man. Today when i open the same project for updation, i found again plenty of broken links and unused file in the same project.

Is there any permanent solution of the problem of broken links and unused file or i have to fix it every time when i open my project?

Plz help!!!

Br,

Rahul

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1 reply

Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
May 17, 2010

The detailed steps for dealing with this problem are covered in the article on my site.

http://www.grainge.org/pages/authoring/opening/opening_projects.htm

If 802 is showing in Add / Remove Programs or Program and Features and in Help > About, the patch is properly applied.

Unless you are working off a network or using Source Control, I don't know why you continue to have broken link problems if you have followed every step. The procedures there have worked for everyone else where the cause was the bug that 802 fixed.

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

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Rahul_karn1
Rahul_karn1Author
Inspiring
May 17, 2010

Hi,

Yes,my 802 is showing in Add / Remove Programs and i am working on my local machine.

Rahul

Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
May 31, 2010

Rahul

Are you listening to me?

I said to repair the links, zip it up and send it to me, not to close it and open it again so the broken links appear. I don't follow the bit about importing. Looking at the project in Windows Explorer the topics to which there are links should have been in the project folders but for some reason RoboHelp was not seeing them.

Now let's try again.

  1. Repair the links.
  2. Close the project.
  3. Do not reopen it for any reason.
  4. Zip it up.
  5. Send the zipped file to me using one of the services on my Contact page.

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge


I have opened the project several times, opened a number of topics and closed it. Every time the project opens without any broken links.

What do I have to do to break it?

Can you confirm again that your project is on the hard disk of your PC and not on a network drive?

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

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