Inspiring

Answered

Responsive HTML5 Search Broken?

Forum|Forum|8 years ago
September 28, 2017
2 replies
3609 views

Hello again guys. I feel like I've been submitting a lot of bug defects lately. I found another problem in Robohelp 2017 Update 2 that seems really obvious, so much so that I'm wondering if it isn't something on my end. Could someone else test it out and tell me if the problem occurs for them as well? After generating Responsive HTML5 output (after reimporting the layout, as it is completely broken if you don't reimport the layout), the search feature does not work. It just hangs when you try to search. I've tried it in a few projects, including one of the sample projects:

Does this work for anyone else?

Thanks.

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Correct answer Peter Grainge

I found William's files and at first glance they seem to fix this issue. I haven't tested it thoroughly, but it looks promising.

I have cross referenced your bug report with Willam's. Please add a comment to https://tracker.adobe.com/#/view/RH-960 and your report when you have tested further.

See www.grainge.org for RoboHelp and Authoring information

@petergrainge

C

CN13579Author

Inspiring

Bug report for anyone that wants to vote on it.

Tracker

Peter Grainge

Community Expert

If you had tried what I suggested my next post would have been to cross

check something else I am aware of. Had that proved to be the same issue I

could probably have offered a fix created by a known and respected forum

supporter and let you know it has been reported.

As it is, I can't confirm things so you will now have to await Adobe

investigating your bug report and issuing an update.

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C

CN13579Author

Inspiring

I'm not sure which of your questions I've avoided?

I have IE 11.0.9600.18666, Update Versions 11.0.42, though it was working fine with this version of IE before Robohelp Update 2, so I doubt we can blame it on IE. If you want, you can try running a sample project that I've generated in your browser and see if it works. I've uploaded one here: Travel the Whirls

I don't have FireFox, and even if it does work on Firefox, it doesn't matter for us because our software requires a browser that supports Silverlight, and at this point that's only IE, so our official support is for only IE 10 and 11.

Yes, I am generating to my local drive and trying to access the project there. Both of those boxes are checked so they don't seem to have any bearing on the issue.

Thanks.

I think maybe this problem is more severe than I originally thought, as now that I've tried using it with the context links in our software, the topics hang with the same loading symbol in the frame. So I guess it's not just the Search feature, but also the topics in the frame.

In any case I've had to uninstall and reinstall without the updates and it seems to be working again, so whatever is breaking it is in the update.

Peter Grainge

Community Expert

Have you selected the new layout in the dialog?

Then try deleting the old layout but export it first in case you want to

refer to it later.

Finally try the new layout in a test project just to confirm that works.

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C

CN13579Author

Inspiring

I'm not sure why deleting the old one would be necessary, but I tried it anyways and I get the same result. Does the search feature work for you?

Peter Grainge

Community Expert

Not alone but I thought it would be worth a shot when I had the issue and

then the final paragraph I suggested to you worked.

Peter Grainge

www.grainge.org

@petergrainge

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