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A
Anonymous
April 28, 2011
Question

Review - Robohelp cannot access Acrobat.com

  • April 28, 2011
  • 1 reply
  • 1084 views

Hi all,

I have created an account at acrobat.com and am able to log into my space there. But when I try to upload a PDF for review over RoboHelp, then it always says that this is not a valid account.

We are behind a firewall (of course) and my admin has opened the acrobat.com site for me. Is perhaps any additional access required for RoboHelp to be able to connect to the acrobat.com site?

    This topic has been closed for replies.

    1 reply

    RoboColum_n_
    RoboColum_n_
    Legend
    April 28, 2011

    Can you access Acrobat.com from outside Robohelp? If so, do you have Acrobat X installed or TCS2 (which has Acrobat 9 Pro Extended). You much have either of this for the Acrobat review option to work.

      The RoboColum(n)   @robocolumn   Colum McAndrew
    A
    Anonymous
    April 29, 2011

    Colum,

    yes I can log into acrobat.com using the browser without problems and see my webspace. I have TCS3 installed including Acrobat X.

    A
    Anonymous
    May 12, 2011

    Hi Robert,

    I looked at the acrobat.com forum. The same issue is being discussed in that forum.

    Please check this link http://forums.adobe.com/thread/802435?tstart=0.

    Hope this will help you.

    Thanks,

    Mona


    Mona,

    you are right this is the same problem. Regrettably no solution has turned up yet. I have contacted the Adobe service and received no response from them either.

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