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blackankle2
blackankle2
Known Participant
May 11, 2016
Question

RH 2015 crashes when I try to generate a project.

  • May 11, 2016
  • 1 reply
  • 866 views

I recently upgraded four RoboHelp projects from version 11 to RH 2015. The first three converted fine and I generated WebHelp output when finished.

The fourth seemed to upgrade correctly, but when I tried to generate it, RH crashed. Nothing happened. The Output window did not appear and I could not exit RoboHelp. I had to kill it with Task Manager or wait until I got a Windows 7 prompt stating that the application had stopped working.

I have restored the original project several times -- and even successfully generated it in RH 11 -- but I get similar results after upgrading it to RH 2015. During the upgrade attempts, I have gotten a message stating that something was wrong with the .ali file. Since it is not context-sensitive Help, I just tell RH 2015 to re-create it.

From the error message, it looks like:

The event was an APPCRASH.

The application was RoboHTML.exe,

The fault module was mfc100u.dll v10.0.40219.325.

The exception code was c0000005

Any suggestions or answers would be greatly appreciated.

This topic has been closed for replies.

1 reply

Jeff_Coatsworth
Community Expert
Jeff_CoatsworthCommunity Expert
Community Expert
May 11, 2016

Is your RH2015 all patched up? I’d make sure you’ve loaded all the patches first & then try upgrading a copy of the problem RH11 project. If it upgrades cleanly, save it & restart RH2015 and open up the project to try the generate. I’ve seen sometimes that RH gets all hung up with files in memory or something about upgraded projects if you try to upgrade & generate in one fell swoop. Better to chunk it up a bit – upgrade, then save, restart & generate.

blackankle2
blackankle2Author
Known Participant
May 11, 2016

Thanks for the reply Jeff. I just checked and I have all of the latest updates installed. I started this yesterday and when I restarted my computer and tried again this morning, I got the same results.

The other three projects seem to be fine, but this one, not so much. The projects are similar and, of course, the most important one is the one that won't generate and hangs RH.

Each project is roughly 500 topics, so they aren't too huge.

Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
May 16, 2016

Hi Peter,

I opened the Travel_the_Whirls sample project and it generated fine.

I opened one of the three projects I was able to successfully upgrade, and it generated fine.


So with some of your projects and one of the samples working OK, I can't see how you say it is the software that is the problem. It has to be something in your project and Jeff has already outlined what to do. It is not as time consuming as you might think and it nearly always finds a problem in one or a small number of topics.

Post back though if it doesn't solve the problem.

See www.grainge.org for RoboHelp and Authoring information

@petergrainge

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