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writer0101
Inspiring
July 7, 2015
Question

RH 2015 Crashes

  • July 7, 2015
  • 2 replies
  • 1360 views

I am running Tech Comm Suite 2015 but currently only using RoboHelp, which is why I am posting in this forum. I have a 64-bit OS running Windows 7 with Service Pack 1. I have 138 GB of free space on my hard drive and 8 GB of RAM.

When  I am editing the style sheet in Code Editor and have a few topics open so I can see the results of my changes, without warning, RH closes. This has happened repeatedly. Is there anything I can do to prevent this from occurring?

This topic has been closed for replies.

2 replies

C
CarolW
Inspiring
July 30, 2015

I'm also experiencing a lot of crashes with increasing frequency, particularly when editing links, variables, and glossary items in snippets.

I'm on Windows 8.1

karinw10846110
karinw10846110
Participating Frequently
July 30, 2015

CarolW,

At the suggestion of Surbhi in Tech Support, I deleted the *.cpd file and I uninstalled and reinstalled RH twice. I have Tech Comm Suite 2015. When I went to uninstall the first time, I noticed that, for some reason, RoboHelp 11 was installed as well. I uninstalled that, too. Note, however, that after I reinstalled the second time, I had to get my *.cpd file out of the recycle bin because none of my HTML files or style sheets appeared in my file list in the left pane in RH.

Since the second reinstall, RoboHelp has only crashed twice a day, which is some improvement. Because I have finally delivered my project after many, many extra hours of work because of these crashes, I am onto another project for now and have not had to wrestle with RH for the past two days.

Lore

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writer0101Author
Inspiring
July 5, 2017

Let me guess either or both of your font is set to something other than Courier and the size to something other than 100%. Change to those and let us know if that fixes the problem. I think there is one other font that will work, Lucida maybe?

See www.grainge.org for RoboHelp and Authoring information

@petergrainge


In the Design View, the font appears to be Courier. I don't know how to find out whether it could be Courier New but I don't see a way to change it so I doubt that I changed it at some point and I don't know why I would do that. I did have the view set to 110%. Are you saying that RH crashes if I use the zoom feature that it offers? That seems rather odd to me.

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writer0101Author
Inspiring
July 7, 2015

RH has now crashed again. This time I was editing the HTML code. No style sheet was open. Part of an error message appeared stating, "A required resource..." but the rest of the message was obscured by a gray bar, although the OK button was accessible. Is anyone else having similar issues?

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writer0101Author
Inspiring
July 8, 2015

RH has crashed again when I was editing the HTML code. This time I had the style sheet open in Notepad++ because I was hoping that would help. There was no error message. RH just closed.

surbhi_maheshwari9120543
surbhi_maheshwari9120543
Inspiring
July 8, 2015

Hi,

Can you please create and share the dump file (from Task Manager)for RH and send it to me at sumahesh@adobe.com

It should not happen because of editing the css or anything in editor.

Also please send me the snapshot of when RH crashes.

Thanks,
Surbhi Maheshwari

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