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RH 2019.0.14 New UI | freezes when trying to move one Topic up or down in the Contents pane

Explorer ,
Oct 26, 2023 Oct 26, 2023

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I try to move a Topic, let go and I get the "Moving" popup in the lower right part of the screen and it has been over 30 minutes ... 

 

This may end up being a technical troubleshooting question, so I'll add:

  • I'm running Windows 10
  • I am not an Administrator for this laptop

Thanks again folks for all your help so far!

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Community Expert ,
Oct 26, 2023 Oct 26, 2023

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Was RoboHelp installed by an admin, that's a must?

 

Is the project on a local drive? Whilst the new UI versions can run on a network, it is then dependent on your network speed?

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

 

Help others by clicking Correct Answer if the question is answered. Found the answer elsewhere? Share it here. "Upvote" is for useful posts.

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Community Expert ,
Oct 26, 2023 Oct 26, 2023

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Any source control at play here too?

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Explorer ,
Oct 26, 2023 Oct 26, 2023

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Thanks Peter and Jeff, in general for your prompt and outstanding help!!

 

With my issue here:

  • I installed RH using using Software Center; again, I am not an Administrator.
  • Installed locally.
  • Not sure what you mean by "source control" Jeff.

 

Take care

 

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Community Expert ,
Oct 26, 2023 Oct 26, 2023

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RoboHelp must be installed with admin rights. I don't know what you mean by Software Centre. 

________________________________________________________
My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

 

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Explorer ,
Oct 26, 2023 Oct 26, 2023

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Hi Peter,

From the horse's mouth: Your organization's IT admin uses Software Center to install applications, software updates, and upg....

Unless folks work for a large org, they've never heard of it.

Take care

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Community Expert ,
Oct 26, 2023 Oct 26, 2023

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In that case speak to your IT. It remains the case admin rights are required. 

________________________________________________________
My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

 

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Community Expert ,
Oct 26, 2023 Oct 26, 2023

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Source control like GIT or SharePoint etc. Some software that requires you to check out topics before being able to work on them in RH.

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Explorer ,
Oct 26, 2023 Oct 26, 2023

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Hi Jeff, I am working locally with RH. I have not yet published to a server, nor am I involved in working with RH and SP.

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Community Expert ,
Oct 26, 2023 Oct 26, 2023

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I'm not saying the admin rights is definitely the cause and it maybe that things are set up so that RoboHelp is installed with admin rights. Simply it is important to check that with your IT.

 

Are other things working OK? 

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

 

Help others by clicking Correct Answer if the question is answered. Found the answer elsewhere? Share it here. "Upvote" is for useful posts.

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Explorer ,
Oct 26, 2023 Oct 26, 2023

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Everything is very iffy ... I had to create a new login because my other AdobeID can't log into the community. But I had posted about RH can only a limited number of html files to be used as topics, while the lates RH, on a different laptop can import 685 html topics in a few seconds. So now I'm reaching out to my IT contacts to build a case of what is needed to get RH and Captivate working issue free.

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Community Expert ,
Oct 26, 2023 Oct 26, 2023

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Yes but as in the other thread, the import issue could be a bug. Post back when you know more.

________________________________________________________
My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

 

Help others by clicking Correct Answer if the question is answered. Found the answer elsewhere? Share it here. "Upvote" is for useful posts.

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Community Expert ,
Oct 26, 2023 Oct 26, 2023

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Also note, you only need admin rights to install Robohelp. (And open the application once, just to make sure everything gets written to registry etc correctly).

 

Then you can use your regular, locked down, account to use it day to day.

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Resources
RoboHelp Documentation
Download Adobe RoboHelp