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K
kjed
Participant
May 28, 2009
Question

RH 7.03 / Word 2003, Error: Word version not supported

  • May 28, 2009
  • 1 reply
  • 714 views

I am running RH 7.03. I am trying to generate a Word doc, but get the error, "A supported version of Microsoft Word does not exist. Please install Microsoft Word 2000 or newer."

However, I am running Word 2003, which is supposed to be supported. Does anyone have any ideas?

Thanks,
Keith

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    1 reply

    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    May 28, 2009

    This sounds like a similar reported message on the lines of Cannot find Word etc.

    See http://www.grainge.org/pages/authoring/printing/print_issues.htm#word_issues on my site. Send my an email via the site and I will send you the file referred to.

    See www.grainge.org for RoboHelp and Authoring tips

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    K
    kjedAuthor
    Participant
    May 28, 2009

    Hi Peter,

    I emailed you via your site to request the file. Thank you so much for your help.

    Best,

    Keith

    K
    kjedAuthor
    Participant
    May 29, 2009

    Not surprised. As I indicated, the message was not right. Is your Word installation and the Normal.dot template on your local drive or a network? Do you use Citrix?

    See www.grainge.org for RoboHelp and Authoring tips


    I re-installed Microsoft Office 2003, and everything works fine now. Interesting situation, since I have not installed any new software, nor uninstalled anything, since the last time I used RoboHelp to generate a Word doc. I'm just glad it was as easy as this to fix.

    Peter, thank you for your help.

    Keith

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