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LindaTechWriter
Known Participant
August 29, 2011
Question

RH 9 not publishing properly

  • August 29, 2011
  • 1 reply
  • 515 views

Hey guys,

I am having a problem publishing my one RH project.  I am running RH9.0.1 and using WebHelp.

I have a number of projects on the same server, and everything else is publishng just fine, except for one certain project.  It seems to generate WebHelp without any trouble, but when I try to publish, it gets hung up on certain GIF files in the SSL folder.  I've tried to delete these files to get further in the process, but its not getting me anywhere, and when I go back into the project files, those that I deleted have reappeared.

Does anyone have a clue as to what I may be up against.  Any help would be greatly appreciated.

Thanks,

Linda

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    1 reply

    Captiv8r
    Captiv8r
    Legend
    August 29, 2011

    Hi there

    Are you seeing any specific error messages? I'm somewhat assuming you are as you say it's getting "hung up" on certain GIF files.

    That would seem odd as images seldom actually change. So I'm wondering if this is a red herring.

    Cheers... Rick

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    L
    LindaTechWriterAuthor
    Known Participant
    August 29, 2011

    Rick,

    I am sorry, I guess I felt out a key fact.  I am getting an error message stating, "Publishing has cancelled."  But that's it!  I am able to publish other projects, so I have no idea what is going on.

    Thanks for your interest.

    Linda

    L
    LindaTechWriterAuthor
    Known Participant
    August 29, 2011

    Hello again

    One thing to check is to look in the output folder and see if you have a file named "thumbs.db". That little monster can cause things to fail. It's a Windows file that gets created when you look at the folder using Thumbnails view.

    Actually, I'd try just manually obliterating all files inside the generated folder and ensure it's in Details view. Then generate again and try the publishing bit. See if things improve.

    Cheers... Rick

    Helpful and Handy Links

    RoboHelp Wish Form/Bug Reporting Form

    Begin learning RoboHelp HTML 7, 8 or 9 within the day!

    Adobe Certified RoboHelp HTML Training

    SorcerStone Blog

    RoboHelp eBooks


    Rick,

    We are one step closer thanks to you and deleting the thumbs.db file.  I was able to publish and everything came through just fine except that the Search function doesn't work.  Does my search feature have anything to do with that file?

    Thanks,

    Linda

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