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MortenMueller
MortenMueller
Known Participant
November 14, 2007
Question

RH bug reports sent to dead Macromedia address

  • November 14, 2007
  • 2 replies
  • 330 views
When one reports a RoboHelp bug through http://www.adobe.com/cfusion/mmform/index.cfm?name=wishform, the bug report is apparently submitted to a no longer existing Macromedia address.

One gets an e-mail bach with the error message: "Your message did not reach some or all of the intended recipients. Subject: [ Bug Report ] Sent: [Date]. The following recipient(s) could not be reached: wish_robohelp@macromedia.com. The e-mail account does not exist at the organization this message was sent to."

Other than being an insult to the RH user community, it ought to be in Adobe's own interest to get bug info from their users. Anyone knows an Adobe address to which we can send RH bug reports (and expect them to be read)?
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    2 replies

    MortenMueller
    MortenMuellerAuthor
    Known Participant
    November 14, 2007
    Thanks for spotting the comma ;-) I'm glad that bug reports are being read.

    However, I submitted three bug reports and two feature requests yesterday; the two feature requests apparently did fine, but the three bugs all triggered the "undeliverable" message I mentioned above.

    Anyway, the problem ain't necessarily a big one, as the error message *could* indicate that the dead Macromedia address is merely a cc: address. I hope so.
    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    November 14, 2007
    The link to the page is as below, without the comma at the end.

    http://www.adobe.com/cfusion/mmform/index.cfm?name=wishform

    I just tested it and it worked fine. I got an acknowledgement immediately. Also I can confirm that all the bug reports and feature requests do get read and considered.

    Try again Morten and see what happens. Nobody has reported this before so I think there must have been a glitch.

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