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Dodger_Matt
Participant
November 15, 2013
Question

RH PDF generation problems: wrong (A4) page size and Word 2013

  • November 15, 2013
  • 1 reply
  • 1050 views

I am trying to generate a review PDF of a handful or topics. It generates, but first I get an error:

(I have Word 2013 installed.)

Then the PDF generates, but it is A4. I never use metric for anything, so where it is picking up A4 I can't imagine. I have all my PDF settings to letter. I checked Edit > Properties > PDF settings > Advanced settings, everything. It's all set correctly. Even all of my Word templates (which I am not using for this project anyway) are letter. Like I said: No metric pages or units of measure used ever. Not in Word, not in FrameMaker, not in Acrobat. Why does RoboHelp default to A4?

And why does it not consider Word 2013 "newer" than Word 2000?

This topic has been closed for replies.

1 reply

Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
November 18, 2013

Word 2013 is not supported by any version of Rh. The first part is correct so Rh throws the error message notwithstanding the second part is wrong.

You haven't mentioned the version of Rh you are using (please see the forum sticky topics) but you might find you can right click Properties in the print layout and generate to Word there. Using that route you may find the answer to the A4 issue. I'm puzzled by that as normally Rh defaults to Letter.

Are you using the PDF add-on or a full version of Acrobat, if the latter which one?

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

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D
Dodger_MattAuthor
Participant
November 18, 2013

RH v10.

Acrobat Professional vXI.

Here's what the right-click properties menus look like. The last one shows letter page size.

Now, however, I cannot generate a PDF at all. It stops at the Word error message. I do not want to use Word for this project at all. How do I stop RH from even looking for a version of Word? I tried to stick with PDF (not Word doc...see first screen). But I get the Word error and nothing else now.

Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
November 19, 2013

Try this. If you right click Properties on the layout, you can generate to Word 2013. Create a Word document but not a PDF from Rh. In Word, generate the PDF. Same problem?

That will at least establish whether the issue is between Word and Acrobat.

You cannot stop Rh looking for Word because a document has to be created to be sent to PDF. Same for any PDF tool, it has to be given the source, it cannot create it.

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.
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