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Paul_SH
Inspiring
February 15, 2013
Answered

RH10 HTML > Webhelp > Index items with multiple entries do not display in IE9

  • February 15, 2013
  • 1 reply
  • 1297 views

When I click on a Webhelp Index item that has multile entries, nothing happens. I had this problem with RH8 HTML too.  I've tried turning off the Popup blocker but that doesn't solve it.

Can anyone suggest a solution to this problem?

This topic has been closed for replies.
Correct answer Paul_SH

Hi Paul,

One of our software developers had a look at this for me and came up with the following workaround to display multiple

index entries in both Safari and Chrome:

In whibody.htm replace this:

} else if (gbNav6) {

with this:

} else if (gbNav6 || gbChrome || gbSafari) {

Best wishes,

Karen


Hi Karen,

Thank you for the workaround. Unfortunately it didn't work for IE9 browser.

Best Regards,

Paul

1 reply

Captiv8r
Captiv8r
Legend
February 15, 2013

Hi there

I noticed this happening in the last RoboHelp class I facilitated. The participant had the same thing occur. The way we got past it was to adjust the security settings of the IE browser. Specifically, visit the Advanced tab and scroll it to the Security section. I believe what you want to enable is the option to allow active content to run as shown below.

Click the image to see a possibly larger and clearer view.

Cheers... Rick

P
Paul_SHAuthor
Inspiring
February 15, 2013

Thanks for your reply, Rick, but this option is already selected on my IE 9 Browser.

P
Paul_SHAuthorCorrect answer
Inspiring
March 18, 2013

Hi Paul,

One of our software developers had a look at this for me and came up with the following workaround to display multiple

index entries in both Safari and Chrome:

In whibody.htm replace this:

} else if (gbNav6) {

with this:

} else if (gbNav6 || gbChrome || gbSafari) {

Best wishes,

Karen


Hi Karen,

Thank you for the workaround. Unfortunately it didn't work for IE9 browser.

Best Regards,

Paul

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