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KDawnMiller
Inspiring
March 11, 2014
Answered

RH10 Merged Projects Webhelp and Chrome/IE

  • March 11, 2014
  • 1 reply
  • 747 views

To preface, everything works fine in Firefox. I have a very large help system with over 70 merged projects. Prior to upgrading to RH10 there were quirks with IE, but it would run the entire help system okay. Chrome, no dice.

The issue is now that I've upgraded my files to RH10, any child project files do not load in Chrome or IE. I have downloaded all the fixed files from Adobe for the browsers and republished the files. Now, however, while the TOC/Index panes load (all in chrome/only half in IE), unless the file is living in the master project, then the files do not render. It seems to be stuck in a continuous loop to try and display. When I looked at the error code, I get a "Failed to load resource: net::ERR_FILE_NOT_FOUND error and  a link to a file with "whproj_xml.js" at the end, such as

file:///z:/878xBuild/Solar/!SSL!/WebHelp/mergedProjects/MOBILE/whproj_xml.js.

Anyone know any additional fixes? Is this a known issue for IE / Chrome? I couldn't find anything on the forums or PeterG's site about it (always my first stop), so thought I'd throw it out to the masses.

Thanks!

This topic has been closed for replies.
Correct answer KDawnMiller

See http://forums.adobe.com/message/5877684#5877684


Thanks, all. Turns out the issue was wholly in my testing environment. JavaScript does not like to run on a local network or through a standard file structure (at least in our environment). I had to set up a virtual server through IIS and publish my files there. Now all three browsers (FF, IE, Chrome) render correctly and without issue. I did not have to copy any of the wh files, nor adjust the index.htm file. So, that's a relief.

Thanks again for the help and ideas.

1 reply

Jeff_Coatsworth
Community Expert
Jeff_CoatsworthCommunity Expert
Community Expert
March 11, 2014

You try the meta tag hack to your index.htm file? How about adding the site to IE’s Trusted Locations?

K
KDawnMillerAuthor
Inspiring
March 11, 2014

Hi Jeff, I did add the trusted sites, yes. Didn't render.

But did not do anything with the index.htm file....do you have instructions for anything related to that that I could try?

K
KDawnMillerAuthorCorrect answer
Inspiring
April 2, 2014

See http://forums.adobe.com/message/5877684#5877684


Thanks, all. Turns out the issue was wholly in my testing environment. JavaScript does not like to run on a local network or through a standard file structure (at least in our environment). I had to set up a virtual server through IIS and publish my files there. Now all three browsers (FF, IE, Chrome) render correctly and without issue. I did not have to copy any of the wh files, nor adjust the index.htm file. So, that's a relief.

Thanks again for the help and ideas.

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