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R
RNelson
Participant
May 29, 2014
Question

RH10: Trying to publish to a secure server (https)

  • May 29, 2014
  • 1 reply
  • 323 views

We got SSL certification for the RobHelp/documentation server.   I’m having trouble getting RoboHelp to generate output at an https address.

Per Adobe's instructions, I edited the server and changed the Server Name field to https://documentation....

After generating and publishing, if I do File-->View-->Primary Layout from Server, the help opens with an http address.  If I change http to https it goes off into neverland. Non-robohelp files on the same server can be accessed with either http or https addresses.

Thanks in advance for any help

This topic has been closed for replies.

1 reply

Willam van Weelden
Willam van Weelden
Inspiring
May 30, 2014

Is your server a regular server, or are you using the product RoboHelp Server? I thought there was a topic on this some time ago, but I can't remember what it was about or how/if they solved it.

- If you say 'goes into neverland', what behaviour do you see?

- If you open the developer console in the browser (press F12), do you get any errors in the Console tab?

Kind regards,

Willam

R
RNelsonAuthor
Participant
May 30, 2014

Thanks for your response.

Regarding the server, it is the RoboHelp product server.

I searched for a topic on this issue and wasn't able to find one.

Regarding "going to neverland" (when I change http to https on the URL), the browser tries to load indefinitely.  In IE there is a message on the browser that flashes but is too fast to read.  In Firefox, a message flashes saying "waiting for [address]"

In IE, if I do F12, the console tab has repeated messages "SEC7111: HTTPS Security is compromised by [address]"

Willam van Weelden
Willam van Weelden
Inspiring
June 12, 2014

The server is probably blocking an AJAX call. This sounds like a bug to me: the help system probably tries to retreive other files using an unencrypted connection.

The only you can do now is to make the help available via HTTP and file a bug report with Adobe: https://www.adobe.com/cfusion/mmform/index.cfm?name=wishform

Kind regards,

Willam

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