• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers

rh2020 - failed to generate printed documentation error

Participant ,
Jun 25, 2021 Jun 25, 2021

Copy link to clipboard

Copied

I get this message when I generate a word output from my help.

TejasDandekar_0-1624608495963.png

It doesn't point to the specific issue to probe. Any idea how to fix this? Where to look for possible misses?

It accepts the word template that I provide correctly. Only at the last step it fails.

TOPICS
New UI

Views

61

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jun 25, 2021 Jun 25, 2021

Copy link to clipboard

Copied

LATEST

You should be able to right click the preset and access a log.

 

The fact that the preset knows where your template is does not mean it is "accepted" in the sense that it has checked everything in it is OK. Try generating without the template just to see if it then creates a document.

 

After that duplicate the TOC twice and delete different halves to see if pointing the preset to those two will get one to generate.

________________________________________________________
See www.grainge.org for free Authoring and RoboHelp Information

Help others by clicking Correct Answer or Like if helpful. Found your answer elsewhere? Share it here.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Resources
RoboHelp Documentation
Download Adobe RoboHelp