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RH2020 goes blank when I'm publishing

Explorer ,
Oct 22, 2021 Oct 22, 2021

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I've generated my project, no issues. Then I right click and choose Publish. After a few seconds of the blue bar at the bottom showing progress, name of my project and publish profile being used, the window blanks except for the title bar and File/Edit/View/Collaborate/Help. Disappears, poof! And it seems the publish is not progressing either, I've opened a project before that hadn't finished publishing and the publish seemed to continue as I opened the project, that's not happening here. I've restarted RoboHelp, exited, waited and launched again, same result.

 

Of course this would happen on Friday afternoon when everyone wants to go home. Any ideas for me? TIA.

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correct answers 1 Correct answer

Explorer , Oct 25, 2021 Oct 25, 2021

I was able to republish. This appears to have been a VPN issue. It was hard to diagnose given that reboot did not help, there's no error message from RoboHelp indicating that it's not finding the location, even though previously I have had messages before about not finding the File system location. Very odd, so I didn't think of this option first off. It's done so thank you for your help.

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Community Expert ,
Oct 23, 2021 Oct 23, 2021

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Hopefully you resolved this but if not...

 

  1. Did you try just rebooting the machine.
  2. Create a new Publish profile using the File System option. If that publishes OK then you know it's something to do with access to the publish location. You would need to check the configuration of the original profile.
  3. If that doesn't help try a new Publish profile, then maybe involve IT.
  4. Beyond that, see https://helpx.adobe.com/contact/enterprise-support.other.html#robohelp for your Adobe Support options. The email link tcssup@adobe.com is recommended as it reaches a team dedicated to Technical Communication Suite products including RoboHelp.

________________________________________________________
See www.grainge.org for free Authoring and RoboHelp Information

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Explorer ,
Oct 25, 2021 Oct 25, 2021

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I was able to republish. This appears to have been a VPN issue. It was hard to diagnose given that reboot did not help, there's no error message from RoboHelp indicating that it's not finding the location, even though previously I have had messages before about not finding the File system location. Very odd, so I didn't think of this option first off. It's done so thank you for your help.

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